Awesome service experience! Keep up the excellent customer service!
Good service and they will give you a loaner car if you schedule in advance. The parts counter help is pretty helpful and provided solutions outside of what they were able to do which is appreciated.
I could really sum up my experience at First Texas Honda in one word "PAINLESS" but instead, I am going to rave about the service that was shown me from the time I drove up until the time I left. I was greeted with kindness and a smile when I pulled into the Service Drive. Then I was visited by Trudy and she is remarkable. She was very explanatory about the process and I was not in the least bit hesitant to leave my Pilot with her. Billy Perkins, the service technician that took care of my pilot was so gentle with me and my vehicle. He explained in detail my repair needs and WHY they where needed. He also informed me of some recalls I needed to have done and told me he could and would take care of them while my pilot was there. In a timely manner he had my pilot taken care of and called me to let me know I could come get it. He explained to me about some future needs and again was very detailed about the needs. I felt very confident and encouraged that I was dealing with a very knowledgeable and honest technician. Kudos to the Service team of Trudy and Billy, keep up the great work, you are the kind of team members that will bring SUCCESS to First Texas Honda!
I drove up on Friday morning for Express Service, specifically an oil change and some other service codes. AJ was super helpful and able to get me in and out of there really fast. He was courteous and friendly, yet another reminder that going to this dealership is always a good experience.
nice honda delar..
I had a great experience buying a pre-owned vehicle from First Texas Honda. Alex Herrera really helped me along every step of the way and made me feel that I was honestly getting the best value for my money. When buying a pre-owned vehicle there will always be some amount of wear and tear, but for every concern that I brought up about the vehicle I was offered a satisfactory answer that helped put my mind at ease and made me feel that First Texas Honda really was taking care of me. Alex and Ghassan Abulehieh were willing to stay much later than I would have wanted to in order to make sure I got the best financing available and did so with a smile on their faces. I really do feel that I made the best possible choice by taking my business to them (and the complimentary coffee shop inside didn't hurt either).
Arick Casas was most helpful getting me in quickly through Express Service and providing a loaner car. I was in a time crunch, unable to drive my car because of a nail in the tire. Arick made sure that everything went very smooth. Because of his assistance and professional advice I was able to get to my appointment quickly. Thank you so much
I had to take my car in for an airbag replacement recall issue. They were professional and helpful and I was given a free loaner for the day. Everything went smoothly and I got my car back with the replaced airbags and a free mechanical inspection.
This dealership completely takes the stress out of buying a new car. They are professional, friendly, knowledgeable and fair. I will always by Hondas here.
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