For the two years I've been bringing my car here (that I bought here as well), I've never had any issues with service what so ever. All the staff I've interacted with is friendly and knowledgeable, and will always assist me in what ever I need. Also, pretty decent coffee bar for when you get your service done here.
Alex Herrera MADE this car buying experience. After doing a ton of research, I determined that I wanted a Honda, and that I would start my search at First Texas Honda. After test-driving a Honda Civic with Alex this spring, I determined that he was getting my business. When I returned in July ready to make my purchase, Alex was very communicative, setting up an appointment so that I felt like his only customer. He is knowledgeable, transparent, and courteous, and his genuine interest in people makes him a perfect representative of First Texas Honda. Not only did I find my perfect car (she prefers to be called "Miss Turner"), I got a very fair price and great terms. Kristen finalized the terms and warranty like a boss, and I was on my way in no time. I will continue to give First Texas Honda my business and refer my friends.
Another great visit to the service dept at First Texas Honda!! I consider this to be the best dealership in Austin, regardless of brand. Thank You.
Jay Jank from the service department is exceptional with customer service. I had an issue when my armrest on my brand new 2018 odyssey, it was jammed and he gave me an unscheduled appointment to fix it. When it required a new part he kept me informed of the status. He doesnt push you with any unnecessary stuff and very pleasant to work with!
AJ and Alex and their team all worked well with us. We got four new tires after inspecting our older tires. Which they let us do and they worked with us on coming up with a solution. My van drove great around town and looked great: since they washed it. I know it is part of the service but I still enjoy the perk! Thanks again y'all!
Jay Jank is awesome! Thank you for the great service and excellent customer service. You made my day so much easier.
This was my first time buying a new car. Product Specialist Nik Barrows made my car buying experience smooth and stress free. I would definitely recommend everyone to shop for your Honda at First Texas.
Worked with Nathan Lang and Art Ponce @ First TX Honda in Austin, TX. These guys were great! They got me through my trade-in in relatively no time. They were great to work with and they made sure everything was great while I was there.They answered my questions and were very professional and courteous during the entire process. When I drove away in my new car, I felt good about my purchase!
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