Online Testimonials and Reviews from our customers - First Texas Honda

"As the only locally owned and operated Honda dealership and service center, we at First Texas Honda have always stayed closely connected with our customers and are proud of the strong reputation for quality and value we have established with our customers in Central Texas and beyond. On this page we hope you will learn some of the reasons why customers choose First Texas Honda and have continued to honor us with their business for over 40 years.

However, we know that there is always room for improvement and therefore welcome your feedback, whether positive or negative, so that we may learn from your experiences and continue to improve our business. We also actively search for reviews posted online and are committed to addressing individual customer concerns, wherever we may find them. We have posted the 10 most recent online reviews below.

We appreciate our customers both for their loyalty and for their important role in helping us make First Texas Honda the best it can be. Thank you very much, and we look forward to hearing from you."

"We're All About Austin!"

The Hardeman Family: Will and Genny

"A definite caveat emptor applies at First Texas Honda. I went in for a service recall (and nothing else). But they nosed around anyway listing all the problems they could come up with (real and imagined). They said the steering fluid seal was leaking and it would cost $1000+. The next day I took my car to a mechanic that I trust. I told him the dealer said I needed this expensive repair. He even guessed the dealership based on the repair--other customers had gotten the same dishonest treatment. I asked him to check it out. He found nothing and surely most mechanics would relish a $1000+ repair (see my Yelp reviews to find this honest mechanic). Later, I posted about this in my neighborhood. More people knew about First Texas' Honda honesty-challenged track record. You should even consider going to someone else for (free) service recall work.

Jack D. - Posted 6/7/2010 - Yelp

" Accusations such as this are not to be taken lightly. This type of practice is not tolerated by me, and should not be tolerated by anyone in the industry. I come to you humbly in asking for your assistance. There is a definite need for me to do some investigation into this. The unfortunate thing is that I have no way to find you in our database to investigate, based upon any of the information in the Yelp review. If you could email me privately at garrett.liming@firsttexashonda.com and provide me with some information about your car, or simply your name, I can find the record and look into it. If you are willing to do this, then I can make it worth your while. I will be more than happy to provide you with a full detail cleaning of your vehicle, or that matter, any car within your family. Reputations in the industry are all we have, and I am dedicated to working hard to make sure our name is amongst the best. With your help, I can get one step closer to this." "

Garret Liming - Posted 6/29/2010

"I've never bothered to write one of these, but felt I had to after seeing all the negative comments. We just bought a car, and the experience was great. They post the price they are willing to sell the car for on the windshield. In our case, it was about $400 over dealer invoice, and cheaper than any of the other four Honda dealers in the area were willing to go. So absolutely no haggling, and the lowest price. What more could one ask? Well there is more. The dealer does not dress up the cars with mudflaps, window tint, scotch guarding, undercoating, luggage racks, etc. Now when you buy they offer all these things to you, and hand you a price sheet, but no pressure at all to add accessories that you don't really want to pay for. Not sure why everyone else had such a negative experience, but I would go the First Texas to buy a new Honda in a heartbeat. I haven't dealt with their service department. · Pros: Up front pricing. Salesmen not on commission · Cons: Crossing busy Koenig lane"

Brian Mulvaney - Posted 6/12/2010 - Citysearch

"First Texas Honda ALWAYS MAKES IT RIGHT! Over the last several years, I have insisted on the quality of service that First Honda provides and drive from Corpus Christi, Tx to Austin to ensure that the vehicle that transports my precious family is the safest and most reliable. Recently when my Service Manager, Craig Sager was unavailable on a weekend I was set up with Jack Wright. The tag team efforts of these two gentleman is outstanding and allows me to have COMPETENT & EFFICIENT service on any day that it is convenient for me to travel almost 4 hours north to receive such. I am grateful and admire a company who values customer service, honors their word and estimates and has internal systems that consistently perform regardless of who is on duty."

Donna S. - Posted on 4/22/2010 - Yelp

"I came up there on saturday to get a oil change on a 1995 honda, well first off the guy was very rude saying i squezzed you in you need to be excellent on a survey for everything. we got to pay the lady was cussing looked very un professional, gangster hat everything. then today our oil is leaking from the car, i mean ...a big puddle, wasn't like that before we came, we are taking it bak in tomorrow, because there might be a hole.

Lisa Favreau- Posted 3/30/2010 - Facebook

"Thank you very much for addressing your concerns with our service department. I understand that you and Armando have come to agreement and solve those inquiries and if you need anything further feel free to call Armando at 512-380-7481."

Response - Suzette Burrow - Public Relations

"When it came time for me to get a new car, I had a long list of demands. I needed an AWD SUV with enough room to hold my larger frame as well as almost anything I can think of for a 16 hr road trip. I was definitely nervous purchasing a new car, because you always hear car-salesman "horror stories" but I found that First Texas Honda wasn't like that at all. I met Mike Deltz, who was friendly, honest and warm. He explained that the traditional haggling wasn't around anymore because they have a fair market price listed on each car. When you see a car you like, the price is clearly posted in the windshield. Mike made my experience very enjoyable and I would certainly go back next time. I didn't end up with a Honda (they just don't have a V-6 Element), but if I need a sedan in the future, I'm definitely coming back for the Accord. "

Jeff R. - Posted 3/18/2010 - Yelp

"Nothing against the cars! every time I drove one, it was reliable and they just run very well! First Texas Honda staff has one of the worst attitudes I've experienced. They make you feel like they are doing YOU a favor by taking your business, no matter if it's buying a car or just an oil change. What I wonder is why would anyone go to a place where they treat you like that, having so many other options? Gary (the manager) instead of giving the example on how to treat a client, he is the worst of them all...rude and condescending. Take my advise and go somewhere else. Even for an oil change you'll have to wait 3 hours (and that is having an appointment). I like to give my money to people that deserve it and that are willing to work for it as hard as I do.-"

nahuel - Posted 3/10/2010 - citysearch

"Dear Nahuel, My name is Garrett Liming, and I am the Service Director at First Texas Honda. There is not much about your post on citysearch that I can disagree with. The amount of time that you had to wait for an oil change is unacceptable. We have been working on countermeasures to fix this problem, as you are not the only one to experience this. We have completed most of our objective, which is adding personnel to our Express Service department. At the point in time that you came in and experienced this, we had 4 technicians and no dedicated service advisors for Express. As of Monday, the 15th of March, we now have 2 dedicated Service Advisors, and a total of 8 Technicians in our Express Service department. Our ultimate goal is to have 3 advisors and 10 technicians by the beginning of Summer. Unfortunately, I made the mistake of not doing this sooner, so I am to blame. It is our goal to provide a fast, fair, and friendly experience to our customers, and I believe that we are now well equipped to do so. Please accept my apologies for not providing you a great experience on your recent visit. We do care, and also thank you for putting this review out there. Without negative or positive feedback, we cannot get a feel for how we are doing. Sincerely, Garrett Liming Service Director First Texas Honda 512-380-7479"

Response - Garret Liming - Service Director

"In 1995 my Dad bought me a Civic from First Texas Honda as a graduation gift for me as I went off to college. That car had absolutely no problems whatsoever. NONE!!! It had 142,000 miles on it. The only reason I had to go back to them is because my wife was in a wreck with it and it got totalled. So what did I do... Got my insurance settlement money since the wreck was the other person's fault and went to First Texas Honda and bought a Pilot for my growing family. Love it. The buying experience was nice, and they got me a better interest rate than my credit union. So RUN, don't walk to them. My only grump was the make ready folks did not do a good job of cleaning out the back end. I took the car to my in-laws this weekend ( I bought the car on last Friday) and found trash still in one of the drink holders in the back end. Also, the folding 3rd row had crumbs in the space for the seat belt buckle. That is why I only gave them 4 instead of 5 stars.

Kenneth P. - Posted 2/23/2010 - yelp

"We are so glad you had a good experience here at First Texas Honda. We thrive on constructive criticism to improve our business. We are disappointed we didn't get five stars. I don't know why your Pilot was left with crumbs in the third row and trash in the cup holder. Our service department will personally handle a re-clean and give you a complimentary detail for use anytime in the future. Just ask for Garrett Liming our service manager. Thank you for your continued loyalty you've shown toward our store, we appreciate your business! "

Response - Suzette Burrow - Public Relations

"good job 1st TX Honda."

Burdda B. - Posted 1/14/2010 - Yelp

"i don't know if i should give this place a higher review because i love my honda so much or because it's so close to my house, but i think 3-4 stars is a pretty reasonable ranking for them. my purchase experience was pretty good. liked the sales guy, not too pushy. the financing people weren't my favorites, but what can you do? that part is never fun. my car was clean and pristine when i drove it off the lot, and it's been wonderful ever since. i just hit the 10,000 mile mark and my husband suggested i take it back to the dealer for the service (oil/filter change, tire rotation, whatever) because the dealer "does those little extra things" like wiping down your dash, cleaning the windshield, vacuuming the floor mats. ya know. well, imagine my disappointment when that wasn't done at all. it took them a little over an hour (that's fine, i can go to thunderbird), and no special touches. while still affordable (certainly compared to other dealer prices), i'm now just wondering why i bothered going there instead of swinging through groovy lube over my lunch break....."

Piper B. - Posted 1/5/2010 - Yelp

"My name is Suzette Burrow and I am in public relations for the Continental Automotive Group. First, I am so glad that you had a good purchase experience with our dealership and you are enjoying your Honda. I wanted to respond to your review because I was disappointed to read that your experience with our service department was less than you expected. After talking to the service manager, he told me they don't do courtesy car washes after service appointments. I am so sorry that was an expectation that you had before your visit. To make it right we are willing to give you a detail wash. Just contact the Service Manager Armando for details and to set-up an appointment. We thank you for your continued loyalty.

Response - Suzette Burrow - Public Relations

there's nothing like a clean car. there's also nothing like a business going out of its way to make reparations for a customer's disappointment (something that happens far far too infrequently these days). after my disappointment with the oil change, i scheduled a detail wash to make it right. holy wow. i brought my cr-v in to caleb reynolds this morning. despite being super-busy with the pre-easter touch-ups and odd jobs, he was polite and ready to understand my situation. they kept my car the entire day, and when i went back to pick it up, it was like a new car rolled up. it even smells brand new, all over again. i honestly cannot say enough about how above and beyond first texas went with this whole thing. i didn't know it was possible to love my honda any more than i already do, but i think i just might...."

Piper B - Posted 4/2/2010 - Yelp

"I worked with Craig in the service department. I was in and out in about 45 minutes. The guys were all friendly even though it was busy. One female worker must have been having a bad day or something because she was put off with being friendly. Other than that, and that the place was confusing on where to go and which building to go in, I had a pleasant experience. No up-sells, surprises, or haggles."

T T. - Posted 12/28/2009 - Yelp

"These people are retarded. I called another Honda service center (non-dealer) about an airbag sensor light that was coming on, provided the code and issue, and was given an estimate for parts and labor to resolve the issue. On the other hand, this dealership basically told me they don't know what that code means and will have to get the car in to even give me a quote, despite me telling them exactly what parts i need replaced. I don't call that good service. I'll do my best to never take my car here because it sure sounded like a "we want to suck your pocketbook dry" answer."

Kwan I. - Posted 12/21/2009 - Yelp

"I wanted to respond on behalf of First Texas Honda. I don't know who you spoke with in our service department and I am so sorry that you didn't have a good experience at our dealership. I assure you that is not how we do business. I don't know why you didn't get straight answers when you called in and I am truly sorry that we didn't meet your expectations. I hope that you will try us again in the future and give us another opportunity to take care of your service needs on your Honda. "

Response - Suzette Burrow - Public Relations

"If you would like your review posted on our website please contact Timothy Shook. Go to the "About Us" drop down menu at the top of the page and click on "Contact First Texas Honda"."

Timothy Shook - Corporate Internet Sales Director - CAG Austin