Customer Testimonials
Always friendly, excellent customer service, good suggestions for the care of my car, but never try to pressure me in to anything. Only drawback is the wait time, even with appt. Not th he servicemans fault, probably shorthanded.
Excellent customer service and no pressure sales approach! Love the coffee bar too! Will not buy a car anywhere else.
I was kept appraised of what was needed to be done and it was all done in a timely and courteous manner.
Service was fast and courteous, as usual. The estimated wait time was accurate. Plus, I always appreciate the complimentary coffee.
The service team provided clear and timely information during both of my recent service visits
First Texas Honda won me over, thanks to outstanding service provided by Jay Jank and the service team on our 2018 Accord. So much so that we bought our 2022 Ridgeline from them. Thank you Brandon Bromley for a very pleasant purchase transaction!
Karl Lewis is a great salesman and has sold me two great cars now. Thanks for the great advice!
Very helpful people and the service was fast, I didn’t expend more than 25 min to drop my car and get a rental provided by them! And they have also good coffee! 😆
Had an appointment, everything happened on time, service was completed ahead of time, everything was great!
Took my car in for service very happy with the service. The whole Honda staff are great 😃 thank you
My service advisor was VERY patient with me in my less than happy place with my car issues. On our final conversation I was crying because I realized how much of a "terror" I had been with him and anyone else I spoke to in the service department. If you need service on your Honda I would definitely take it to First Texas Honda. Even if it's way out of your way. They are in North Austin on Steck avenue and MoPac - I live in Kyle and will use them again for al my 2019 Civic SI ...
Fred is great and always gives me the best service. TBH, I’m tired of all dealerships asking so much about the service experience after the visit. I only fill this out because Fred is so friendly and good to me and I don't want him dinged in any way because he's the best advisor i've had in my 20 years of Honda ownership. Mgmt, please stop making this experience so awkward. Figure out other ways to get feedback, no one likes surveys and auto-forwarding to Google reviews when you say you liked the service.
Well… I’ve never been compelled to share anything positive about any dealership… until now. I come here for service and love them. They don’t try to squeeze you for A buck here and there, in fact they GIVE you free coffee, snacks, tea, sodas etc. It’s almost like they realized that a 10 year view is far better than a single sale. Gasp. They have earned my loyalty.
Always excellent service! They always keep me updated and fix any problems I may have.
Purchased windshield wipers for my Honda fit . Service employees were super nice and helpful. They even put the wipers on my car for me. Thanks.😊
The dealership was very impressive and Joseph An, our sales person, was very attentive and professional.
I have been going to this place since i moved to Austin , the staff over there are courteous and helpful while serving on time. I like the shuttle service they have in that way i save a good amount of time in stead of waiting there rather i come home and go back and receive my car post service. They have very good staff & all are friendly and they make you comfortable in understanding in the current on going things or any repair is really required or not. However i do not like the most is the elevated cost ...
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I had appointment and promised that my service (recall) will be done in about 90 minutes. I am glad it was done on time and even a little bit earlier. THANK YOU HONDA.
First Texas Honda is consistent and reliable when it comes to service….easy in and out. Ivan Heredia is always engaging, easy to trust and always communicates continuously and effectively. He’s truly an asset to First Texas.
Really good service and no hidden fees.
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Julian was the best! Happy with my new car:)
Robert Neill, excellent service advisor, very helpful and nice to deal with. Best waiting room anywhere.
Fred rocks! He offered great communication throughout the process and the repairs were completed as expected and within a reasonable timeframe. Thanks guys!
Everything was great. Would be a 5, but it’s not close and it’s pricey.
Everything went as planned and very timely. Communication was great.
I dropped my car off in December of 2021. When I arrived I met with Cody Penna. Very very respectful honest and trustworthy gentlemen. I took my car there for warranty work on my engine because Loma Linda Honda in California messed up my engine. By the way never take your car there if you go to California. Cody was going thru countless emails back n forth explaining the situation with my car to California’s Honda dealership and fighting for my to get my warranty that Loma Linda Honda did not want to give me. Explaining every little detail that ...
I appreciate that they provide conscientious recommendations and do a great job. The coffee bar and free Wi-Fi while you wait are great, too!
Trevor was great, very easy to work with / responsive / helpful.
Andre was super awesome and helpful
Not only do I love my Honda this dealership takes great care of their customers and makes car buying seamless. Great prices and financing with better warranties and vehicles than you can find merely online
Bob was terrific in a very stressful new car selling environment. He was patient and calm, and kept us informed of our order. Bob was congenial and never pressured us during the experience. First Texas Honda was the best new car buying experience I've ever had!
Efficient and attractive, and great location. I will always make appointments with Ivan. He is friendly and he explained everything to my understanding.
promptly informed me about the status. I was able to reach service advisor. Completed the work sooner than promised.
Great service in a timely manner! Another rep stepped up when he saw us waiting in line to check out!
my service advisor Carlos was aces! in spite of being an hour late for my appt, they were still able to get me in and going right away and got my car back within the quoted time. always enjoy hanging at the dealership since there's a damn good free coffee bar and solid wifi so i can do work...the only part i "don't like" is seeing all the sweet new Pilots that I want to trade our Civic in for....someone help me convince my wife we need to trade up!
the service.Mr Mathis is the best service writter me and my wife could have ever ssked for.he was nice and very helpfull.and he gave us respect.
Service was on time and completed in less than the time stated. My only problem was I had a few questions about my car since I’ve only had it a few months and the service attendant did not know anything about the operation of the vehicle. To all my questions, he only answered, “I’m not sure about that.” And didn’t try to get answers for me.
An excellent experience. I appreciated that the mechanics had worked with my particular model of Honda before, so they knew how to fix my fiddly issue from experience.
AJ was very much helpful and very much understanding although it was my first time handling important needings like this… it will only get better once the more I do it. But overall AJ is a friendly, understanding & most of all helpful person.. Thanks for being patient with me!
Dealership was clean, organized and made the service super easy. Texting me a picture of the filter was also nice.
Quick and Efficient services!! I Came in for a valve replacement for my crv due to check emissions signals . issue addressed and fixed within 24hrs! I Also received important information on other areas of concern for my vehicle . I didn’t feel pressured into getting additional repairs !! The service team members were nice as soon as I pulled up. AJ was very helpful and informative throughout my experience . He kept in contact every step of the way . I will definitely be retuning !
Timely and good welcome. Good explanations.
The First Texas Honda Service team provides outstanding customer and vehicle service. I have been with them for 30 years (1992) - on my third Honda. Their customer waiting area over the years has become my second office - waiting and working is pleasant; the comforts of home away from home (variety of seating options, WiFi, snacks, games, clean environment, and professional, friendly staff). The vehicle service is promptly completed and done right the first time. I'll be back and encourage others to use First Texas Honda.
First Texas Honda has taken great care of me since 2005! This time as I drove towards the dealership and saw the huge Ukrainian flag flying I almost started crying with gratitude for their support of Ukraine! It’s an incredibly touching gesture!
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