Customer Testimonials
Leased a CRV hybrid yesterday from Gaby Byrd in sales and Atif in finance. Absolutely perfect experience. Gorgeous location to boot.. Note that we are an automotive lead gen firm 23 years. These folks are level 10 and we should probably know by now!
I had a very pleasant experience purchasing a used car from them. Greg Powell was very knowledgeable and responsive. He clearly showed what the pricing and associated costs would be and helped answer all questions. Steve in financing was very helpful in getting the warranty and other paper work completed.
Great Experience, everyone was courteous and they provide exceptional service.
I had a great experience with First Texas Honda. The sales person who helped me was Cory. He was very knowledgeable and not pushy. I didn't feel pressured into purchasing a car on either of my visits. I felt he just wanted me to get the car that best fit my needs. I didn't end up purchasing a Honda because it wasn't the right fit at this time, however I would still consider purchasing from them in the future. If you are considering a Honda I recommend giving them a try.
Excellent service. The service representative fixed my hatchback in record time and explained what to do if problem recurred. He was very knowledgeable, helpful and polite.
This is not just dealership, this is a great auto museum imho. Nice cup of coffee too.
First Texas Honda has taken care of me and my Honda's for years, even before their move to this location. They're the nicest people and their commitment to quality and customer service is the best I've seen from any car dealership. It's hard to beat Honda's anyway, and you're unlikely to find a better dealership for them. They work hard to be awesome and it shows. They also cater to the Austin car scene a bunch and I've been to some car meets there with classic and performance cars of every make and ...
Greg was awesome! Appreciate all the help he provided!
Got my car serviced recently and Sebastian A was very helpful!
I had a fantastic experience at First Texas Honda thanks to Nina. She assisted me with getting tint for my vehicle, and her communication throughout the process was exceptional. She kept me well-informed about the work and was highly professional. Nina's exceptional service has left such a positive impression that I would unquestionably return to First Texas Honda for my next car buying experience. Her professionalism and communication skills truly stand out, making her an asset to the dealership. Thanks again, Nina!
Quick check in, approachable staff, very nice.
Stopped by Parts department for the replacement Wheel lock, the staff took in time to find right match and also suggested onto scheduling service details. I have already recommended the place to couple of friends, one of the recommended Honda dealership in Austin
The service was great and Ty Winn was very helpful. Provided timely updates and made sure my car was well taken care of
Great place to have your car serviced!!I really love the kind of attention this place gives it to me. They always make sure everything is been taken care of. Thanks Alex!!
The staff is very friendly and always on time, Chad explained well what were the services needed, all went very smooth. I like to take my car for service to Fiesta Honda it is reliable
had my car serviced recently and Sebastian A was extremely helpful. he answered all my questions and got my car out quicker than promised. will be coming here for all my service needs!
Test drive, no purchase yet. They have an excellent coffee bar in the lounge area.
Gregory Powell was my sales consultant and took care of everything that was needed and made my purchase of my new vehicle go very smoothly !
I am absolutely delighted to share my extraordinary experience with Dylan, the dedicated service technician at Honda, who orchestrated a flawless oil change for my vehicle. From the moment I arrived at the dealership, Dylan's professionalism and expertise shone brightly, making me feel confident that my car was in capable hands. Dylan's meticulous attention to detail, reminiscent of a master craftsman perfecting his art, was evident throughout the entire service process. Despite not being the hands-on mechanic, his guidance and coordination ensured that every aspect of the oil change was executed with precision. Dylan's passion for his ...
I took my vehicle for service on a recall and my service provider Bobby was very friendly and was willing to answer any questions and concerns I had.
Fantastic customer service!!
We followed our mechanic, Gabe, over to FTC about 10 years ago, and it is still a great experience. Employees tend to stay, so I know a lot of the faces, which I feel says something positive about management. As a customer, I have stuck around through 3 Honda's, the 3rd of which I bought from FTC. I'm a type who looks for value, and as of my oil change this morning (10/6/23) I still feel it is available at FTC. Recommended.
Just got my car serviced here! It was quick and painless, and the staff were personable and friendly. They made suggestions for services and tire replacements (which my car desperately needed) without being pushy at all, instead giving me reasons why I might want to go with particular options or stick with what I had, and giving detailed explanations of why the services they suggested were recommended. Edit: My service advisor Dylan was great, and Mark was the tire expert 🙂 I tend to have some anxiety about this sort of thing, but it turned out better than I'd even ...
Mr. Sebastian Auberg Provided Me With Excellent Customer Service. He Is Very Knowledgeable And A Highly Astute Representative Of First Texas Honda. Highly Recommended And Thank You For Your Service As Well.
My service adviser Fred Mathis is always very attentive and answers all my questions, I will always ask for him and know that I can depend on him for great service work. First Texas is lucky to have him to represent the company, I feel like I have stepped back in time to times where people were respected, my vehicle is cared for and my time is important, I see him taking care of each customer as if they are the only customer he has all day. This reminds me of when I was a lot younger since I am 78, ...
This was the BEST car buying experience of my life. I’ve purchased multiple Hondas throughout the country and nothing compares to First Texas. Nadeem in sales and Atif in finance provided such an incredible customer service experience. It left us speechless. These folks don’t add unnecessary and predatory fees or force you into unnecessary warranties. *Seriously*, purchase here and your finances will thank you later!
It's my 3rd visit to First Texas Honda, after getting a 2019 Pilot 1.5 years ago. I like the way that getting into service bay is very efficient, with enough Service Managers to handle the vehicles coming in. You've made an appointment, and they pull up all your service records on the tablet, and go over what they will be checking and doing maintenance on. They listen to my concerns, we make a plan, and they give me the price estimate right then. (And it was "spot on" -- nothing unexpected.) They let me know what is coming ...
I live in Cedar Park but nobody would pick up the phone at the Leander or Round Rock locations which would have been more convenient for me. But my battery was dead and I needed a new one fast. I got immediate customer service that was professional and cordial when I called. I got in and out in about 2 hours. Thanks!! I highly recommend you!
Got A1 Service done on my car at First Texas Honda, today. My Service Advisor was very knowledgeable, customer conscious, and prompt. The technician provided real-time feedback to the Service Advisor so I could maximize the time spent on the service appointment and get critical service needs. Service experiences like these make First Texas Honda Service a reliable maintenance source for three Hondas in our family!!
I've been to a ton of dealer service places over the years and I am very pleased an impressed with the Service Dept. at First Texas Honda. It's like a military operation - they are doing a TON of service and doing it well. Got me in on time. The estimate was accurate. The waiting area is HUGE, has lots of seating options, strong wifi and even a cafe - like, a legit cafe (I didn't get anything so I can't speak to the quality of coffee or food, but it's better than a dusty ...
It was a great visit. I always enjoyed my visit to First Honda for services. I enjoyed the hot Late' and great friendly environment. My mechanic, Mikey was very friendly and cooperative. I had to wait just one hour for my routine service. Hats off to the team, great service, keep it up, thanks 🙂
Awesomeness service !!
Very friendly and efficient especially considering how busy autoshops are now. They appear to have put a lot of investment into their service department.
Awesome service! Kevin Fox was very friendly, professional and efficient. Got my car service with no hassle!
I originally started my shopping ventures at the Subaru austin down the street from this Honda. I was able to get connected to John Martinez and told him clearly my wants and needs for my car. He personally brought me to First Honda since the options at Subaru weren’t aligning properly with my needs, and I was cared for tremendously. John from the beginning to the end of the sales experience was an excellent communicator and just genuine person. He stopped at nothing to find the best options for me, even if it meant sacrificing his own time out ...
Went in for my first oil change and tire rotation. Fantastic service Bryan Hook!! I will be back for all my future service needs
I've bought more than 10 hondas from First Texas Honda - my latest purchase was the best - easy, professional, the way it should be - Aaron Garcia was THE BEST
Dylan was excellent today sorted me out straight away
I had my sons car worked on there for AC and a few other things. I was so impressed by the inspection which was a video and they were completely thorough! It was sent right to my phone. Thankyou for exceptional service!
Jake was great. Prompt service, clear explanations. All he said happened on time and with no hassles.
I went in for some maintenance in the afternoon, and Bobby Mills made it happen by 6 p.m. Thanks for excellent service!
My sales rep Townsley Haas was awesome. He took his time explained everything about the car and other items. Would highly recommend him
Fred is the best advisor. I feel confident with his advice and support
Always seamless. Good people.
Had a warranty recall to get my running headlights fixed, Mark Marek helped me get everything figured despite a small hiccup and treated me extremely well. Very impressed by his service.
I went to First Honda today on Steck Ave. My service employee was Chad. I had a great experience at the dealership and also with Chad. I needed a battery and a headlight fixed. I thought getting the repairs would take forever considering that I was a drive up without an appointment. Chad was knowledgeable and professional. I also watch Chad interact with another customer while I was waiting in line. This guy was on point. I was in the loop to what was happening while I was waiting for my vehicle to be fixed. Chad your attitude was awesome. ...
The dealer is very nice, the people (everyone there) were very friendly. The sales rep was very helpful and attentive. Their prices on used cars are a little on the high level, but not unreasonable.
Recently bought my dream car from First Texas Honda and it was an amazing experience. From the first minute we walked in reception greeted us with a smile and swiftly got us in touch with a salesperson and sales manager! Gaby, the saleswoman was incredibly helpful, patient, and friendly and Lambert funny, knowledgeable, and honest! My Dad and I both felt it was a painless, stress-free experience with no pressure which is exactly what we were looking for in a dealership! Gaby was a blessing when it came to multiple test drives and millions of questions, she definitely knows what ...
Zachry Rivkin at First Texas Honda was amazing, approachable as well as kind. He was thorough with his explanations. He even assisted me with understanding the price but also "listened" to me when I presented him with a personal financial concern. I highly recommend First Tx Honda & Zack to anyone. On another note, my late husband & I have always bought our cars here, since 2000.
Zach was nothing short of stellar - at each and every point of our service transaction! I came into the dealership seeking support for a re-key solution when I lost the last remaining key to my friend's Honda Fit. He assured me of the possible solution, was capable, on point, supportive, kind, and very responsive, with excellent communication all along the way. It was my friend's car, but the Zach's service was so excellent, that it made me wish I had a Honda myself. (Maybe next time!)
Braeden was great, I felt at ease when it came to leaving my vehicle in their shop, definitely recommend this place.
The service department at First Texas Honda is outstanding! Fast, professional, friendly service. They are the reason I bought my CR-V at First Texas.
Zach answered all of my questions and quickly took care of resolving my problem. Couldn't be happier with the service I received.
Everything is great, amazing service provided by Gaby Byrd
First Texas Honda did a great job fixing our Honda CRV when it had a complicated electrical issue under warranty... scheduling, prompt updates, and providing top quality service.. we highly recommend FTH to our friends and family in Central Texas. Thanks!
Away shave a good experience at the Honda Service Center, but Fred from my last service exceeded all my expectations. Michael B., I hope you know how lucky you are to have him on your team!
Luis Garduno provided amazing customer service!
Top notch customer service, informative and transparent. Great waiting area with ping pong, video games, skee-ball and a pleasant cafe. I look forward to waiting when my car is serviced
Excellent, fast service. There is a Honda dealership that is closer to my home, but I would absolutely make the drive again, First Texas was so much better.
Great experience! My car died, so I had to take it to the nearest dealership no appointment, and they were super helpful they were able to fix the issue, plus they have a great barista that made an awesome latte for me while I waited, Mike Hausen was very patient and explained to me what was going on with my car, the best dealership I've visited ( I have lived across 3 different states)
The service and expertise is impeccable. I highly recommend the brand.
TJ & Anthony in Sales are absolutely the best. I bought my dream car here. Not only did Anthony make the purchase easy & quick- Alex did the paperwork and was so kind and helpful and advised me about the available warranty options. When I had a problem with the AC 2 weeks after my purchase, I let Anthony know. He was on it! After contacting Austin Volvo and being told it was going to be October before they could look at my car (with 100°+ temps daily in ATX & no AC?) - TJ made some calls and had my car ...
Chad was super helpful and got me in, understanding the concern I had for my car. I got an oil change for it and tire rotation as well as all fluids topped off… The need was seen and there was a slot to take in my vehicle. He made sure to take out the paper floor cover at the end because he knew I didn’t need it there. He was kind, assuring and communicative and that’s really what I look for when I take my car for, this time it was: a very much needed check-up and service.
Selfless teamwork that leverages technology to serve customers faster. That's what I experienced. Thank you, First Texas Honda.
I went in for an airbag recall, and got so much more. Their inspection of the vehicle, complete with a video so you can see what the technician is talking about was worth plenty to me, but it was free! Now I know what I really, really need to get done on my car and what can wait.
I would recommend First Texas Honda without any reservations at all! From Anthony in sales to TJ in management and Steve in Finance the experience was professional and productive. I will definitely shop here again!
Fred Mathis is the BOOOOMMBBBB.... He got me in and got me out.
I want to give a shout out to Marcos Barrea for all the help he gave me when purchasing my car. He took the time to answer all my questions. Never hurried me. Even showed me how to set up the technical things on my car. I would give him 10 stars if I could. Thanks Marcos. I will definitely refer everyone to you!
Always amazing service!!
It all started at the check-in that I was in for something exceptional. The curious lady took time to find my appointment and redirected me to the Mr. Bobby Mills, Service Advisor. Then the ball kept rolling into greater and greater moments. Even the Loaner Department took time to ensure I was taken care of. The car porter was the nailer of it all to top it off. He gave me a clean car, a genuine, caring and friendly engagement before sending me off. The return was not that different, though, they can be busy attending to other customers and ...
Great people that help get the deal done.
I bought a car from First Texas Honda in 2004--a 4 year old CRV that crossed the west half of the US multiple times and carried my babies safely for many years. So, when I needed cars in the next decades, I always went back to First Texas first in my searches. All of my interactions with their salespeople have been extremely pleasant, low pressure, straightforward and honest. Most recently, Karl helped me out with a test drive and guidance. While I wasn't able to buy from First Texas this go round, I was again impressed by the standard of ...
I can’t recommend this place enough. I was buying my first car and was super worried about being taken advantage of.. the whole team, but especially Gregg Powell was so helpful and kind in this process. There was zero pressure and I had the best experience. Oh and there are great snacks and an espresso bar!!
Purchased my Honda there 😊
My Honda Fit wouldn't start, and jumping it was only sporadically effective, so I ran it over to First Texas Honda to get it seen to... Braeden L and his team got the problem diagnosed and fixed in an hour or two (bad battery) and I was back on the road! Not bad for unscheduled service on a Friday afternoon. Everyone was friendly, attentive, and explained what was going on with my vehicle clearly, and I always like getting complementary snacks at the customer service bar. Thanks!