Customer Testimonials

Carlos C. provided the best customer service when I came in a few months ago to repair my window. He made it a fast and easy to get my window replaced. I came back today to get some new mats for my floorboards and Carlos helped me again! He even put them in the car for me and was very kind! Give this man a raise!

(Translated by Google) Hello on Monday afternoon call me to this site because I was interested in a vehicle that they were selling a Toyota Corolla 2015 they explained to me the conditions of the vehicle but I made them an offer that the seller told me that he could accept so he made me an appointment for that day at 3 pm when the seller arrived he did not attend me and after waiting more than an hour another person attended me showing me the vehicle I took a mechanic who detected that he had a slow start problem of the ... Read More

Full review text opened.

Google - Nov 11, 2026

(Translated by Google) Hello on Monday afternoon call me to this site because I was interested in a vehicle that they were selling a Toyota Corolla 2015 they explained to me the conditions of the vehicle but I made them an offer that the seller told me that he could accept so he made me an appointment for that day at 3 pm when the seller arrived he did not attend me and after waiting more than an hour another person attended me showing me the vehicle I took a mechanic who detected that he had a slow start problem of the engine, the AC did not work, it did not work have antifreeze in its storage tank, plus an oil leak from the engine so we reported these problems to the manager that as they can sell these cars with problems and the answer is that the price they had told me on the call was false that it was not adjustable that the car had been made many repairs so it was the price that had been published in summary they lied to me they made me go to a place to waste my time and even so Hello, Monday afternoon, call me on this site because I was interested in a vehicle that they were selling a 2015 Toyota corolla, they told me They explained the vehicle's condition, but I made an offer that the salesman said I could accept, so he scheduled an appointment for me that day at 3 pm. When I arrived, the salesman didn't attend to me, and after waiting for more than an hour, another person attended to me and showed me the vehicle. I brought a mechanic who detected a problem with the engine starting slowly, the AC wasn't working, there was no antifreeze in the reservoir, and there was an oil leak. We reported these problems to the manager, asking how they could sell cars with these issues. The response was that the price they had quoted me on the phone was false, that it wasn't negotiable, and that the car had undergone many repairs, so that was the advertised price. In short, they lied to me, made me go to a place to waste my time, and even if I hadn't brought my mechanic, I would have been scammed. I'm just telling potential buyers to have a mechanic inspect any vehicles they buy from this place because they are defective, and neither I nor my family will ever go back to this place. (Original) Hello on Monday afternoon call me to this site because I was interested in a vehicle that they were selling a Toyota Corolla 2015 they explained to me the conditions of the vehicle but I made them an offer that the seller told me that he could accept so he made me an appointment for that day at 3 pm when the seller arrived he did not attend me and after waiting more than an hour another person attended me showing me the vehicle I took a mechanic who detected that he had a slow start problem of the engine, the AC did not work, it did not have antifreeze in its storage tank, plus an oil leak from the engine so we reported these problems to the manager that as they can sell these cars with problems and the answer is that the price they had told me on the call was false that it was not adjustable that the car had been made many repairs so it was the price that had been published in summary they lied to me they made me go to a place to waste my time and even so Hola el lunes en la tarde llámame al este sitio porque me interesaba un vehículo que estaban vendiendo un Toyota corola 2015 ellos me explicaron las condiciones del vehículo pero yo les hice una oferta que el vendedor me dijo que podía aceptar por lo que me hizo una cita para ese día a las 3 pm cuando llegó el vendedor no me atendió y después de esperar más de una hora me atendió una persona más mostrándome el vehículo yo llevé un mecánico el cual detecto que tenía un problema de arranque lento del motor, el AC no funcionaba , no tenía antifreeze en su depósito de almacenamiento, más una fuga de aceite del motor por lo que informamos estos problemas al manager que como pueden vender estos carros con problemas y la respuesta es que el precio que me habían dicho en la llamada era falso que no era ajustable que al carro se le habían hecho muchas reparaciones por lo que era el precio que se había publicado en resumen me mintieron me hicieron ir a un lugar a perder mi tiempo y aún así si no llevo mi mecánico me hubieran estafado solo le digo a los posibles compradores que vallan con un mecánico a revisar los vehículos que compren en este lugar por están defectuoso y al menos ni yo ni mi familia volveremos a ir a este lugar

My experience in buying a new vehicle at First Texas was outstanding. The sales process was straightforward with Aaron Garcia who did an excellent job guiding me through the entire sales process from selecting the right vehicle to showing me how to use the various pieces of technology once the vehicle arrived at the dealership. A special thanks to Krissy King who helped me with numerous accessories. Krissy was friendly, extremely responsive, and super helpful.

This is our 4th Honda vehicle, but our first time using First Texas Honda. We've used Howdy Honda in the past. It has been a disaster from the get go. We first had a salesperson try and get us to sign inappropriate documents for the purchase of the vehicle. A manager corrected that. Then the finance person did not properly submit our check to pay for the vehicle outright. After multiple phone calls back and forth, we had to finally electronically transfer the money because they screwed up submitting the check. Our bank was so surprised that a dealership ... Read More

Full review text opened.

Google - Nov 11, 2026

This is our 4th Honda vehicle, but our first time using First Texas Honda. We've used Howdy Honda in the past. It has been a disaster from the get go. We first had a salesperson try and get us to sign inappropriate documents for the purchase of the vehicle. A manager corrected that. Then the finance person did not properly submit our check to pay for the vehicle outright. After multiple phone calls back and forth, we had to finally electronically transfer the money because they screwed up submitting the check. Our bank was so surprised that a dealership made this error. We purchased the vehicle in September- it is now November, and we still haven't received the registration. I looked up the VIN number on the dmv site for inquiring status or registration, and it doesn't even show up in the system. I can't ever get anyone to return my call, or talk to someone that can actually help via phone. Avoid purchasing a vehicle from this dealership.

Rebecca Barreau was incredibly helpful! I was unable to drop off my Odyssey (wife out of town) but still had to arrive to my teaching job on time. Rebecca went and found a tech that was willing and able to complete the service in an hour so that I arrived to school on time. Many thanks!

Read at DealerRater

They were very easy to work with very happy Dien was great help yes..o

Read at DealerRater

Be advised this place is full of charlatans!!! not only they will waste your time but they will charge you for ridiculous things like window tint wheel lock battery and etc. !!! Ps all those charges are not optional!!! Now about our experience it took them 45 minutes to show us a car so we could test drive it!!! They will waste your time as much as they can and avoid all the questions if you know what you want! Before heading to them we called them asked for price and possible discount on what we where told that it was possible. ... Read More

Full review text opened.

Google - Nov 8, 2026

Be advised this place is full of charlatans!!! not only they will waste your time but they will charge you for ridiculous things like window tint wheel lock battery and etc. !!! Ps all those charges are not optional!!! Now about our experience it took them 45 minutes to show us a car so we could test drive it!!! They will waste your time as much as they can and avoid all the questions if you know what you want! Before heading to them we called them asked for price and possible discount on what we where told that it was possible. After 2 hours being there we finally saw the numbers and final price. Long story short when we asked to show us where the discount was on their own created price list we’ll they couldn’t explain the number ps and this was sales manager this time! You have been warned!! if you don’t care about your own money that you have earned with your hard work feel free to go there, or literally 6 min away there is Mazda dealer who will treat you with respect transparency and honesty! That you don’t have to wait two hours to see the numbers and most importantly only extra charge they have is doc fee for 225$ THAT’S IT!!!

Great service. Leo had great energy and enthusiasm! Reza Nobari was super nice and calming! Great experience overall

I purchase a car from Armin Zahrouni his service and customer stratification was outstanding and I will be going back soon to buy another car from him.

Just bought a Honda CRV Sport from First Texas Honda. Pito Sosa and the team did a wonderful job. We had to trade our other vehicle in and they gave us a fair deal on the trade. Very happy with this purchase.

Read at DealerRater

Not the best experience. After I find out my 81 year old mother in law signed up for the fleece package. She went in for a battery and they gave her the works. Even spark plugs. Then when I brought her to pickup her vehicle up the red carpet treatment was over. 3 different sets of two people sitting at desks when we walked in. Not one of them would raise their head and acknowledge us. True not their job but having a receptionist to direct customers on how to pay and where to go isn't a novel concept. I cleared ... Read More

Full review text opened.

Google - Nov 5, 2026

Not the best experience. After I find out my 81 year old mother in law signed up for the fleece package. She went in for a battery and they gave her the works. Even spark plugs. Then when I brought her to pickup her vehicle up the red carpet treatment was over. 3 different sets of two people sitting at desks when we walked in. Not one of them would raise their head and acknowledge us. True not their job but having a receptionist to direct customers on how to pay and where to go isn't a novel concept. I cleared my throat and said excuse me 3 times before eye roll boy finally looked up. Short hair clean cut guy. He still wouldn't respond just rolled his eyes. He sits across the isle from beard man who reluctantly helped because I wouldn't go away. The red bearded man at least got us to the waiting area. Just felt like old age discrimination. They just blew her off multiple times. I hate having to get aggressive to get equal treatment from a place that wants our money.... but hey the work was already done and price determined. So why worry about customer service anymore. Didn't even have reception. Bet in the front with new cars they welcome you.

Trey Barstow at First Texas Honda provided invaluable support throughout the process.

Smooth experience. Fast servicing.

⭐⭐⭐⭐⭐ 5 Stars – Outstanding Experience at First Texas Honda! We recently purchased a 2025 Jeep Compass from First Texas Honda in Austin, and we couldn’t be happier with the experience! From beginning to end, the team made every effort to accommodate our needs, alleviate the stress of purchasing a vehicle, and ensure we were comfortable and satisfied throughout the process. A special thank you to our salesman, Armin Zahrooni, and Sales Manager Leo Rodriguez. Both went above and beyond to make the experience as smooth and enjoyable as possible. Their professionalism, patience, and genuine commitment to customer satisfaction were evident every step ... Read More

Full review text opened.

Google - Nov 3, 2026

⭐⭐⭐⭐⭐ 5 Stars – Outstanding Experience at First Texas Honda! We recently purchased a 2025 Jeep Compass from First Texas Honda in Austin, and we couldn’t be happier with the experience! From beginning to end, the team made every effort to accommodate our needs, alleviate the stress of purchasing a vehicle, and ensure we were comfortable and satisfied throughout the process. A special thank you to our salesman, Armin Zahrooni, and Sales Manager Leo Rodriguez. Both went above and beyond to make the experience as smooth and enjoyable as possible. Their professionalism, patience, and genuine commitment to customer satisfaction were evident every step of the way. As with any major purchase, there was a minor hiccup along the way. What impressed us most was how Leo Rodriguez personally stepped in, took ownership of the situation, and made things right without hesitation. That kind of customer service speaks volumes about the people you’re doing business with. It’s easy to provide good service when everything goes perfectly. What sets a dealership apart is how it responds when something doesn’t—and First Texas Honda delivered. We truly appreciate the efforts of Armin and Leo and would highly recommend First Texas Honda to anyone looking for a dealership that genuinely values its customers. Thank you both for making our vehicle purchase such a positive experience!

I had an issue with my anti-theft in my vehicle and Victor was extremely kind and helpful! He helped me fix the problem in minutes! Thank you Honda!

Alfonso Garza He was very kind and patient when answering my questions They have very good customer service at that dealership

Read at DealerRater

Service and accountability is nonexistent.

I want to share my positive and grateful experience with First Texas Honda. This is my first time buying a Honda car in my life(Yes it is) and it all started with my trade in my car with the Trade-in representative, Justin Parker, comes from the acquisition team at Frist Texas Honda. Justin parker was able to come to my home to assess my car and able to provide really a very good trade value. Justin Parker gave me some great suggestions/pointers towards purchasing a new/used car and tax saving with the trade in. Justin Parker is ... Read More

Full review text opened.

Google - Oct 31, 2026

I want to share my positive and grateful experience with First Texas Honda. This is my first time buying a Honda car in my life(Yes it is) and it all started with my trade in my car with the Trade-in representative, Justin Parker, comes from the acquisition team at Frist Texas Honda. Justin parker was able to come to my home to assess my car and able to provide really a very good trade value. Justin Parker gave me some great suggestions/pointers towards purchasing a new/used car and tax saving with the trade in. Justin Parker is very pleasant with the communication and patiently answered all my questions on how trade-in process would work. Justin Parker was able to connect me with one of the best sales men at Frist Texas Honda. Justin was available throughout the trade/sale process and help me with any questions from beginning to end to make sure I was taken care of. It was indeed a great experience working with Justin Parker, that made me step into Frist Texas Honda to trade my car. I truly enjoyed working with Justin Parker with my trade. Thank you very much for making this such a positive experience! I couldn't be happier with the service I received and my new car. I would like to extend the same courtesy to the salesman, Michael Polak, and the sales manger, Leo, who took care of the new car purchase and make the whole process very smooth and easy for me. Michael was very honest and upfront with the pricing and promotions and did a fantastic job to meet my expectations. Leo was no less to provide a best customer service and made certain that I was happy with my purchase. Leo and Michael stood by me till to the end I go home in my new Civic Hybrid. I definitely enjoyed driving my new Civic Hybrid back home. I have been to many dealerships but I want to say truly that First Texas Honda stays on top. Friendliness of the staff, sales team, sales managers, courtesy rides and on top of all that, an amazing coffee/snack bar keeps your energy throughout the whole process. Buying a new car is a whole experience and satisfying with the purchase is a whole another experience, they made sure that happened for me at Frist Texas Honda.

Justin Parker. Justin did a wonderful job, often bending over backwards to accommodate me during the sale of my vehicle. His kind heart and willingness to compromise makes him a very desirable employee at First Texas Honda.

I honestly cannot believe how this dealership has handled this situation. I purchased my Honda Civic here, and apparently they NEVER CUT either of the mechanical keys they gave me. How does a dealership sell someone a car without making sure the keys actually work?! My car battery died, and I’ve now been locked out of my own car for TWO DAYS because of this. I was promised a callback from a manager that never happened. I had to call multiple times and spend 30 minutes on hold just to finally speak with someone. When I finally reached sales manager ... Read More

Full review text opened.

Google - Oct 31, 2026

I honestly cannot believe how this dealership has handled this situation. I purchased my Honda Civic here, and apparently they NEVER CUT either of the mechanical keys they gave me. How does a dealership sell someone a car without making sure the keys actually work?! My car battery died, and I’ve now been locked out of my own car for TWO DAYS because of this. I was promised a callback from a manager that never happened. I had to call multiple times and spend 30 minutes on hold just to finally speak with someone. When I finally reached sales manager Gustavo, he was completely unhelpful. He even admitted that cutting keys is normally part of selling a car, but refused to help cover my locksmith expenses because there was no written documentation. Why would there need to be a separate contract for something that should have been done in the first place?! Mistakes happen, but the complete lack of accountability or effort to help a customer is ridiculous. Such a frustrating experience.

Like most of us, i dreaded having to buy a car from a dealership. However, I had a great experience at First Texas Honda. Purchased a Civic Si. No hard salesman tactics. Had the pleasure of working with Trey and Lee. The test drive was a great experience. Trey advised to take as long as I want and to go on the highway. Highly recommend First Texas Honda. I cancelled a test drive that was set for the next day. Great experience and great job First Texas Honda!!!

Thanks Sonya Barnett for your affordable deal with my first Honda . She is very helpful and listening with my offer. Highly recommend her with your next buyer.

My advisor Paula was excellent. Got my car done same day and was communicative throughout the whole process. I have been going to FTH for years and while I appreciate the Service Drive changes, some things are still very confusing. The layout of the facility is fairly organized and very clean. What is confusing is what to do when you go to pick up. I have been working in Automotive for over a decade and my feedback to FTH is keep visual communication simply and encourage staff engagement with customers. I get that I have "my advisor" which ... Read More

Full review text opened.

Google - Oct 29, 2026

My advisor Paula was excellent. Got my car done same day and was communicative throughout the whole process. I have been going to FTH for years and while I appreciate the Service Drive changes, some things are still very confusing. The layout of the facility is fairly organized and very clean. What is confusing is what to do when you go to pick up. I have been working in Automotive for over a decade and my feedback to FTH is keep visual communication simply and encourage staff engagement with customers. I get that I have "my advisor" which is strategically done to even out the workload amongst the staff. When you go to pick up your car from service, it's unclear who to talk to. There a LOT of sings directing customers to "check out with your advisor" which is great- but your staff needs some coaching. For instance, I had to pick up my vehicle after my advisor left (she had communicated her departure time) and I was instructed to see any advisor. What is poor is that ZERO people greeted me upon arrival to pick up my car. Regardless of a customer not being "your customer" you have an obligation to the company to greet them immediately. I shouldn't have to wait around for 10 minutes to see if one of the other advisors will greet me and cash me out. I was literally standing around and multiple people ignored me and finally found someone to assist. This is my main point of feedback. The culture of your staff needs to improve and be customer focused and warming to all. In my work, not greeting a customer is unacceptable. I will continue to go to FTH out of location convenience and the ability to have my car serviced quickly. The only reason why this is a 5 star review is because my advisor was great so I hope that this feedback will be taken and staff attitude addressed.

Cleve and the team did an amazing job taking care of us! Customer for life!

This is truly a customer's dream dealership! Everyone we have dealt with has been amazing! This has been the best new car experience we have ever had. The service department goes far and above expectations. They are extremely efficient, knowledgeable and professional. Our service rep Andy is a pleasure to work with and always goes the extra mile to make us feel at home! We will always buy our new vehicles here. Thank you First Texas Honda. You are number one for us!

Read at DealerRater

1-star experience. I would give zero stars if that were an option. I went to First Texas Honda for one thing only: a Honda recall service to replace a part. After the recall work, they did a multi-point check and then handed me a very long list of upgrades and maintenance items they said I should do. I declined that list and went home. The very next day, the yellow warning lights on my dashboard started flashing. I had not had this problem before the recall visit. I drove the car back to the dealer. This time they told me ... Read More

Full review text opened.

Google - Oct 28, 2026

1-star experience. I would give zero stars if that were an option. I went to First Texas Honda for one thing only: a Honda recall service to replace a part. After the recall work, they did a multi-point check and then handed me a very long list of upgrades and maintenance items they said I should do. I declined that list and went home. The very next day, the yellow warning lights on my dashboard started flashing. I had not had this problem before the recall visit. I drove the car back to the dealer. This time they told me it might be a problem covered by an extended warranty, and that if it was that problem, this second check would be free. So I agreed and let them do the check. The result? It was NOT that problem. And that second check was NOT free either — it cost me nearly $300. So I paid almost $300 for a check that only told me it was not the warranty issue. Then they gave me yet another very long list of parts and services they said needed to be replaced. And here is the part I still cannot get an answer to: after that second check, ALL of the yellow warning lights were gone, and they have not flashed since. No one at the dealer explained why. I do not know why the lights stopped, and they did not tell me why either. If the second check fixed something, what did it fix? If nothing was fixed, why did the lights disappear? And if all those items on the long lists were truly urgent, why is the car now driving with no warning lights at all? In my opinion, this felt like a scam, and like a pattern designed to squeeze as much money as possible out of me: a recall visit, a long upsell list, warning lights the next day, a promised free warranty check that cost nearly $300, another long list, and then the lights just going away with no explanation. I cannot recommend First Texas Honda for service based on my experience, and I will not be returning unless I have no other choice.

I loved my experience at first Texas Honda. I recently bought a 2015 Honda civic SI after seeing it at the Honda meets they have. Aaron Garcia helped me as a first time car buyer. Before I bought the car I was still on the fence about the car. He was very knowledgeable and upfront about everything I asked so I felt confident. I always had the interpretation that car dealerships are pushy but he helped me with everything that was in my price range and did not pressure me not once. Plus you can hit the giant gong. Haha thank ... Read More

Full review text opened.

Google - Oct 27, 2026

I loved my experience at first Texas Honda. I recently bought a 2015 Honda civic SI after seeing it at the Honda meets they have. Aaron Garcia helped me as a first time car buyer. Before I bought the car I was still on the fence about the car. He was very knowledgeable and upfront about everything I asked so I felt confident. I always had the interpretation that car dealerships are pushy but he helped me with everything that was in my price range and did not pressure me not once. Plus you can hit the giant gong. Haha thank you Aaron I will definitely be sending people and family your way! It’s a gorgeous car!

I am extremely disappointed in my experience selling a used car to this dealership. I went with them because their offer was the highest among the others I had received but in retrospect I wound take the lower dollar amount with any other dealership rather than deal with this dealership ever again, My initial interaction with Justin Parker was pleasant and we agreed to a deal on Thursday that I would bring in my car on Saturday, which I did. While in the process of signing I was told that my check would be ready on Monday, which made no ... Read More

Full review text opened.

Google - Oct 27, 2026

I am extremely disappointed in my experience selling a used car to this dealership. I went with them because their offer was the highest among the others I had received but in retrospect I wound take the lower dollar amount with any other dealership rather than deal with this dealership ever again, My initial interaction with Justin Parker was pleasant and we agreed to a deal on Thursday that I would bring in my car on Saturday, which I did. While in the process of signing I was told that my check would be ready on Monday, which made no sense. Why would I come to give them a car on the weekend if they cant pay me that day ? Then I CLEARLY told them that I would not do the deal unless they drop the check to me on Monday at my house , as I have an international flight to catch on Tuesday and a lot on my plate. They agreed and made me sign everything. Monday morning Justin Parker texted me saying this is his day off and he is busy taking care of family things and cannot give me a guaranteed eta on when and IF he can drive to give me the check . I had no other choice but to drive all the way back to them in the middle of an extremely busy day for me. They could have been honest and told me that they wont be able to deliver the check and I would have walked away to any other dealership which many by the way will come to your house to take the car. So they will do whatever it takes in the beginning to get your business and then treat you this way. 0 stars for the way you treated me as a customer AFTER you got my business.

My daughter took her car to First Texas Honda to have lug nuts removed from one tire. They had been installed incorrectly, and the tire shop couldn't get them off. She was initially told they couldn't look at the car because she hadn't purchased it there. After she pushed back, she was told it could take 2-3 days and would require a special technician. She made an appointment and returned, and the technician quoted a minimum of $1,000, possibly closer to $2,000. She decided to leave. Within hours, she received a call offering a trade-in on the car. A ... Read More

Full review text opened.

Google - Oct 27, 2026

My daughter took her car to First Texas Honda to have lug nuts removed from one tire. They had been installed incorrectly, and the tire shop couldn't get them off. She was initially told they couldn't look at the car because she hadn't purchased it there. After she pushed back, she was told it could take 2-3 days and would require a special technician. She made an appointment and returned, and the technician quoted a minimum of $1,000, possibly closer to $2,000. She decided to leave. Within hours, she received a call offering a trade-in on the car. A few weeks later, she took it to an independent repair shop that replaced the thread and stud for about $200 in under an hour. The tire shop then installed her new tire and said the repair was done perfectly. The gap between these two quotes was significant. I'd recommend getting a second opinion before committing to a major repair here.

Had such a positive experience buying my 2026 HR-V at First Texas Honda! Trey and Leo made the process as smooth as possible and were very accommodating. Highly recommend this dealership and highly recommend working with Trey!

We had a great experience working with Cleve and Leo today. Cleve was knowledgeable about the vehicles and took the time to understand what we were looking for. His patience and professionalism made the car buying process stress-free. We truly appreciated all the assistance.

I highly recommend working with Reza at First Texas Honda if you’re looking to purchase a vehicle. He patiently walked me through the entire process and made sure I understood my options, and I ended up very happy with my purchase and interest rate. What I appreciated most was that he never made me feel pressured. Even though I came in as a last minute walk in, he was patient, helpful, and made it clear that he wanted me to make the best decision for myself. His support also went beyond the actual purchase. He educated me about blind-spot ... Read More

Full review text opened.

Google - Oct 23, 2026

I highly recommend working with Reza at First Texas Honda if you’re looking to purchase a vehicle. He patiently walked me through the entire process and made sure I understood my options, and I ended up very happy with my purchase and interest rate. What I appreciated most was that he never made me feel pressured. Even though I came in as a last minute walk in, he was patient, helpful, and made it clear that he wanted me to make the best decision for myself. His support also went beyond the actual purchase. He educated me about blind-spot safety mirrors, helped me install them, guided me through the next steps after buying my car, and even pointed me in the right direction for car insurance. Overall, I had a very positive experience and would absolutely recommend Reza to anyone looking for a knowledgeable, patient, and genuinely helpful car salesman.

⭐⭐⭐⭐⭐ I had a great experience with Trey Barstow at First Texas Honda in Austin! 🚗 He was friendly, easy to talk to, and did a great job showing me different cars across their inventory. I really appreciated the time he spent walking me through the options and helping me get a better feel for what was available. First Texas Honda has a wide selection of new and pre-owned vehicles, so there’s a lot to explore. Having Trey’s help made the visit that much better, and his welcoming attitude made looking around an enjoyable experience. Good customer service makes a ... Read More

Full review text opened.

Google - Oct 22, 2026

⭐⭐⭐⭐⭐ I had a great experience with Trey Barstow at First Texas Honda in Austin! 🚗 He was friendly, easy to talk to, and did a great job showing me different cars across their inventory. I really appreciated the time he spent walking me through the options and helping me get a better feel for what was available. First Texas Honda has a wide selection of new and pre-owned vehicles, so there’s a lot to explore. Having Trey’s help made the visit that much better, and his welcoming attitude made looking around an enjoyable experience. Good customer service makes a big difference when you’re shopping for a car, and Trey left a great impression. If you’re looking for a car in Austin, I’d definitely recommend stopping by First Texas Honda and asking for Trey. Thanks again for your time and help! 🙌

Trey Barstow at First Texas Honda was incredibly helpful throughout the process. He worked with us to reach the price we wanted, and we really appreciated his patience and effort. Highly recommend working with Trey!

Great evening

DO NOT GO HERE!! They change your interest rate on you, even after paperwork is signed. Very sneaky and unlawful practice.

Unfortunately I’m having to write this review after the experience I had today at this dealership. I purchased my car back in December of 2025 with First Texas, I’d let them know that I would not be buying a vehicle with them if they had exceeded a certain interest rate on the vehicle I was buying. Unknowingly they had actually (after legally binding a document with them) signed me at 2% higher than verbally communicated, this was only updated through the Honda Financial website as of recent. After seeing this I called them three times throughout the day with no ... Read More

Full review text opened.

Google - Oct 20, 2026

Unfortunately I’m having to write this review after the experience I had today at this dealership. I purchased my car back in December of 2025 with First Texas, I’d let them know that I would not be buying a vehicle with them if they had exceeded a certain interest rate on the vehicle I was buying. Unknowingly they had actually (after legally binding a document with them) signed me at 2% higher than verbally communicated, this was only updated through the Honda Financial website as of recent. After seeing this I called them three times throughout the day with no response back to any of my calls or vehicle, so I tried Honda Financial. They redirected me to the dealership who I had tried to contact multiple times. So I drove in today & spoke with the receptionist, she went back to finance twice & then brought no one up to speak to me. I had wrongly raised my voice & that then brought someone who I assume was part of the sales team to talk with me. He gave me my “original” contract with an interest rate that was 2% higher than I had signed for back in December of 2025, we also had verbally confirmed the interest rate on the fixed term. After getting nowhere with anyone & not being offered to speak to any management I had to call Honda Financial who for a second time told me that financing was on the dealership. Do not recommend financing through them or trying to get assistance as they will not respond to your calls or help in person. Appalled by the fact that I had to even raise my voice to get some sort of help but that help truly got me no where, if you’re going to buy a car here I would (which I should have) get quoted for the vehicle you’re looking for before hand.

The absolute worst customer service; they really do define incompetence. I purchased a car on May 7th, 2026, today is October 19, 2026 and I still do not have my registration paperwork. I was told I would receive an email and a call once it was ready, in 6 to 8 weeks.i called at 8 weeks, nothing. 8 weeks from the day I purchased it would put me in the first week of July. In that time, I was in contact with the salesman, Don. Don gave me call on month 3, to follow up on how the vehicle was doing. I informed him that everything was ... Read More

Full review text opened.

Google - Oct 20, 2026

The absolute worst customer service; they really do define incompetence. I purchased a car on May 7th, 2026, today is October 19, 2026 and I still do not have my registration paperwork. I was told I would receive an email and a call once it was ready, in 6 to 8 weeks.i called at 8 weeks, nothing. 8 weeks from the day I purchased it would put me in the first week of July. In that time, I was in contact with the salesman, Don. Don gave me call on month 3, to follow up on how the vehicle was doing. I informed him that everything was great, except I had not heard of my registration paperwork. He apologized and assured me that he would look into it right away and call me. To this this I've not heard from him. Life happened and I stopped calling after mid August. I called today, spoke to Karina, I was on hold then the call was disconnected. I called back, spoke to Juliana, who said that is that is something a receptionist handles and there is only one, Sofie, who is very busy and I would have to call the following day, when shes not so busy. I asked for a supervisor, Juliana wasn't sure what supervisor to s3nd my call to and gave me the finance manager, Madison. Madison right away told me, they didn't have a record of it because it was mailed way back in June, she saidni would have to pay for a new one by going to the DMV. When she noticed my tone change, she said "oh nevermind, its right here in my paperwork, we have it". Most incompetent, most unprofessional staff. I should have listed to a friend who stated, don't go there, those people dont know what they are doing. I am no longer in Austin, so I will have to take a day off to go pick it up.

I cannot begin to tell you what a stress-free shopping experience it was working with Zach and First Texas Honda. I did a little research before going in, knew basically what I wanted, and that I wanted to lease. Zach listened attentively, asked questions about what I was looking for and my concerns, and after the test drive, we quickly discussed options and I was literally out the door within an hour after signing all the paperwork. And no point did I feel I was getting pushed into "special add-ons". The "no haggle" price made it ... Read More

Full review text opened.

Google - Oct 19, 2026

I cannot begin to tell you what a stress-free shopping experience it was working with Zach and First Texas Honda. I did a little research before going in, knew basically what I wanted, and that I wanted to lease. Zach listened attentively, asked questions about what I was looking for and my concerns, and after the test drive, we quickly discussed options and I was literally out the door within an hour after signing all the paperwork. And no point did I feel I was getting pushed into "special add-ons". The "no haggle" price made it pretty easy. Highly recommend purchasing/leasing from them!

We were sent to First Texas Honda for a “fresh set of eyes” after three months of A/C problems at Allen Honda, including a A/C system replacement, more parts being replaced, and the system being overcharged multiple times. Our same cooling issue persisted after every replaced part. Allen Honda’s service manager (Zach) referred us to someone he described as the service director at First Texas Honda (Aidan). We later learned he was actually a service advisor and that the two were close friends and former coworkers. We were promised First Texas Honda would have our repair history, ... Read More

Full review text opened.

Google - Oct 19, 2026

We were sent to First Texas Honda for a “fresh set of eyes” after three months of A/C problems at Allen Honda, including a A/C system replacement, more parts being replaced, and the system being overcharged multiple times. Our same cooling issue persisted after every replaced part. Allen Honda’s service manager (Zach) referred us to someone he described as the service director at First Texas Honda (Aidan). We later learned he was actually a service advisor and that the two were close friends and former coworkers. We were promised First Texas Honda would have our repair history, and at drop-off they told us they did. We later learned they hadn’t received the repair history from Allen Honda. We also learned the referral was to check Allen Honda’s work, rather than the fresh diagnostic evaluation we understood we were getting. They had our car for a week. Only one hour of diagnostic time had been approved, which was used up checking our A/C performance inside their air-conditioned shop. Even though it took about 25 minutes to cool down to 47 degrees, they told Allen Honda everything was working fine before completing the pressure and refrigerant checks we requested. I had to keep pushing to get these tests done and get the paperwork. They sent me another vehicle’s refrigerant-service record, while ours remained incomplete. When we finally got the pressure test, it said the entered pressures were outside specification and to verify the data. We were still told there was nothing to worry about. The documentation was so incomplete that I ended up emailing the service advisor my own timeline of everything discussed with us and the work they told us they had done. I asked him to correct anything I had wrong and make sure the work was documented. They also evacuated and recharged our A/C but left that work off the final repair order. I emailed asking them to add it. They closed it without adding the work, then told me they couldn’t update it because it was already closed. The final paperwork said no repair actions were required, and the system was verified to be functioning as designed. We got our car back with the exact same problems. Just five days later, we took it to another Honda dealership to be checked. This service manager did not have ties to Allen Honda. They found a leaking Schrader valve, low refrigerant, a damaged combination pipe, and metal contamination throughout the system. American Honda approved another full A/C system replacement, and now it works great. First Texas Honda also said they did a multipoint inspection but didn’t report the gelled brake fluid or cracks in the control arms that the other dealership found. That makes me question how thoroughly our car was inspected. Knowing our service advisor was close friends with the service manager at Allen Honda, and after all the missing information and repeated assurances that nothing was wrong, the whole experience felt like a friend helping a friend convince us our A/C was fine. We went there expecting a fresh set of eyes and left with the same problems and more unanswered questions.

I've spent over 30 mins just waiting for an advisor to talk to me. I've seen more workers talking to themselves rather than customers. Luckily I had time to call Round Rock Honda and they let me know they would be happy to assist me in a timely manner.

AARON GARCIA was welcoming and sociable, but not over-familiar; patient with our questions, which he answered precisely without non sequiturs or superfluous hype. It seemed to my wife and me that his answers were straight-forward because he believes in the product. I appreciated his presentation of the available add-ons-- clear, factual descriptions of each and simple statements as to the benefits of each. There was zero hard sell, because he understood exactly what we needed and didn’t need, given that we are one octogenarian and one nonagenarian. Mr. Garcia is proud of the new Hondas, of the dealership and ... Read More

Full review text opened.

DealerRater - Oct 19, 2026

AARON GARCIA was welcoming and sociable, but not over-familiar; patient with our questions, which he answered precisely without non sequiturs or superfluous hype. It seemed to my wife and me that his answers were straight-forward because he believes in the product. I appreciated his presentation of the available add-ons-- clear, factual descriptions of each and simple statements as to the benefits of each. There was zero hard sell, because he understood exactly what we needed and didn’t need, given that we are one octogenarian and one nonagenarian. Mr. Garcia is proud of the new Hondas, of the dealership and of his contribution in helping clients made appropriate decisions. I would unreservedly send friends or family who are shopping for a new car to AARON GARCIA.

Read at DealerRater

I cannot begin to tell you what a stress-free shopping experience it was working with Zach and First Texas Honda. I did a little research before going in, knew basically what I wanted, and that I wanted to lease. Zach listened attentively, asked questions about what I was looking for and my concerns, and after the test drive, we quickly discussed options and I was literally out the door within an hour after signing all the paperwork. And no point did I feel I was getting pushed into "special add-ons". The "no haggle" price made it ... Read More

Full review text opened.

DealerRater - Oct 19, 2026

I cannot begin to tell you what a stress-free shopping experience it was working with Zach and First Texas Honda. I did a little research before going in, knew basically what I wanted, and that I wanted to lease. Zach listened attentively, asked questions about what I was looking for and my concerns, and after the test drive, we quickly discussed options and I was literally out the door within an hour after signing all the paperwork. And no point did I feel I was getting pushed into "special add-ons". The "no haggle" price made it pretty easy. Highly recommend purchasing/leasing from them!

Read at DealerRater

Trey helped us today buy a 2026 pre-owned Certified Honda HR V. He was professional, knowledgeable and helped me get a great deal. Actually Leo and the whole team is wonderful. Definitely recommend First Texas Honda and Trey and Leo.

Cleve Miller is AWESOME! Highly recommend.

Having to buy a car is never an easy simple process but Trey Barstow made it as smooth as possible. First Texas Honda has the absolute best selection of cars at the best prices. I LOVE my new to me 2015 Honda Accord and it was under 10k. Trey was punctual and informative and really values his customers, I feel very taken care of, it's clear he cares about getting you into a reliable vehicle. Lee Dobbins made spending the money fun when signing for my car. I did spend about 5 hours here trying to buy my car but the ... Read More

Full review text opened.

Google - Oct 15, 2026

Having to buy a car is never an easy simple process but Trey Barstow made it as smooth as possible. First Texas Honda has the absolute best selection of cars at the best prices. I LOVE my new to me 2015 Honda Accord and it was under 10k. Trey was punctual and informative and really values his customers, I feel very taken care of, it's clear he cares about getting you into a reliable vehicle. Lee Dobbins made spending the money fun when signing for my car. I did spend about 5 hours here trying to buy my car but the coffee bar made it worth it. A million stars if I could give them, amazing customer service.

Andy Henderson was efficient, knowledgeable, and a pleasure to work with. He made sure I was completely comfortable and understood what was being done. Best of all, he had carefully analyzed my last few visits. Because of this, even though he had an opportunity to "sell" me more service, he was honest about what was necessary, and what was probably worth deferring.

Read at DealerRater

We've brought our Fit to First Texas Honda for several years and came in to purchase a new vehicle for the first time. Mr. Cleve Miller was incredibly friendly and knowledgeable and showed us everything we wanted to see regarding the various Hondas we were interested in. He was very straightforward with us and made the car buying process smooth and pleasant.

Working with service advisor Shane Rogers was a really positive experience! My CRV was in for a recall, and he kept me updated on the progress, told me when it was going to be ready, and had it ready when he said he would. He was friendly, knowledgeable and easy to work with. I've taken my car to First Texas Honda several times (all those Honda recalls), and they have been great every time. Ask for Shane.

Read at DealerRater

Place is a little pricier than I'd like, but I keep coming back for the level of detail, depth of knowledge and professionalism. Big shout out to Raymond Nguyen! Guy worked late to help me sort through the multitude of weird personal problems that happened for me simultaneous to make sure I had a car loaner, explained stuff clearly, professional and get me taken care of during a time that could have been so much more stressful, so thanks again! I love their post diagnostic papers for the spreadsheet nerd in me. I wish every business could be this ... Read More

Full review text opened.

Google - Oct 12, 2026

Place is a little pricier than I'd like, but I keep coming back for the level of detail, depth of knowledge and professionalism. Big shout out to Raymond Nguyen! Guy worked late to help me sort through the multitude of weird personal problems that happened for me simultaneous to make sure I had a car loaner, explained stuff clearly, professional and get me taken care of during a time that could have been so much more stressful, so thanks again! I love their post diagnostic papers for the spreadsheet nerd in me. I wish every business could be this solid.

Disappointing experience: unresolved vehicle mix-up I purchased a new Honda CR-V Hybrid from First Honda Texas. I specifically asked for an AWD model, but the vehicle I ended up with is FWD. There was also a mix-up at delivery: the vehicle I took home had a different VIN from the one on the paperwork I signed. The salesperson called the next day asking me to bring it back for the correct one, I did return the vehicle and picked up the correct one. The correct vehicle, however, was still FWD. Since then, I have contacted the dealership many times about ... Read More

Full review text opened.

Google - Oct 12, 2026

Disappointing experience: unresolved vehicle mix-up I purchased a new Honda CR-V Hybrid from First Honda Texas. I specifically asked for an AWD model, but the vehicle I ended up with is FWD. There was also a mix-up at delivery: the vehicle I took home had a different VIN from the one on the paperwork I signed. The salesperson called the next day asking me to bring it back for the correct one, I did return the vehicle and picked up the correct one. The correct vehicle, however, was still FWD. Since then, I have contacted the dealership many times about the AWD issue. The manager(Ava) repeatedly told me they were looking into it, but nothing came of it. Eventually, I received a call saying I had no evidence that I had requested AWD, and the salesperson(Jonas) who handled my purchase was no longer with the dealership. Despite multiple follow-ups, they have chosen not to address the problem. I’m now at 7,500 miles after 10 months of ownership, still without the drivetrain I asked for. I would have appreciated a good-faith effort to look into this, or at least a clear response. Instead, I was met with delays and a lack of accountability.

My review is based on multiple experiences with this dealer - shopping for cars in two separate instances, and the service department. I bought my first car (certified pre-owned) from here back in 2024 and I think they did a good job. They were friendly and efficient, and the car buying process wasn't too bad. I also serviced this car here - for routine stuff - a couple of times - and everything went really well. I was recently (2026) shopping for a NEW car, and I test drove a car with them. After the test drive, I was prepared to ... Read More

Full review text opened.

Google - Oct 12, 2026

My review is based on multiple experiences with this dealer - shopping for cars in two separate instances, and the service department. I bought my first car (certified pre-owned) from here back in 2024 and I think they did a good job. They were friendly and efficient, and the car buying process wasn't too bad. I also serviced this car here - for routine stuff - a couple of times - and everything went really well. I was recently (2026) shopping for a NEW car, and I test drove a car with them. After the test drive, I was prepared to buy but the quote I got from them seemed high - compared to what Edmunds / folks online were saying. Even though I really wanted to be a repeat customer here, I ended up buying the car at a different dealer - mainly because I got a quote several thousand dollars lesser than what this place gave me. Overall they're a decent dealer - they treat customers with respect, are super prompt in getting back to you and are friendly (especially if you compare them to places like Howdy Honda - Howdy is an absolute joke). If you're buying a new car, just make sure you know what the market value for that car is. Even if you don't get written quotes from other places try to call around, look it up on Edmunds, or search online forums (e.g. Facebook groups for the car you're buying, reddit, etc) to get a sense for how much people are paying OTD.

Our experience at First Texas Honda was refreshing. We didn't have to deal with the typical car sales games & Jaimi Moses, our sales consultant was awesome from beginning to end. The sales & finance managers were great as well. Everyone was friendly, professional, made the experience worth our time. They have a complimentary snack bar which often you only experience at luxury dealerships. I recommend Jaimi & First Texas Honda to anyone. Other dealerships should take notes from First Texas.

Professional work. Excellent Service. Great employees. (Kenneth Hall !!) Same owners since 1978. Fair pricing with no gimmicks.

I had a great experience working with Cleve! He was honest, friendly, and easy to work with throughout the entire process. He went out of his way to help me and made sure everything went smoothly. It’s refreshing to work with someone who genuinely cares about their customers and goes the extra mile. I highly recommend him to anyone looking to buy a vehicle!

Moe knocked it out of the park, super nice & professional guy. Really made an impression on me after previous experiences at other dealerships. Love the experience dealing with y'all and my new car!

(Translated by Google) They work until Sundays, and the service is good. (Original) Trabajan hasta los domingos, y buena atención

Cleve has great customer service! Would highly recommend as your sales consultant

I purchased a 2019 Chrysler Pacifica from this dealership. It’s been a nightmare. I still haven’t received my vehicle yet. It’s been in the shop for about a month. The AC is not blowing cold at all. No communication with the manager sales people keep putting me on hold never return my calls very bad experience and I’m totally totally pissed off missing days of work also, the screen keep flickering on and off, and resetting needs to be fixed as well The sales person that helped me Zachary has been very helpful to me. He’s ... Read More

Full review text opened.

Google - Oct 8, 2026

I purchased a 2019 Chrysler Pacifica from this dealership. It’s been a nightmare. I still haven’t received my vehicle yet. It’s been in the shop for about a month. The AC is not blowing cold at all. No communication with the manager sales people keep putting me on hold never return my calls very bad experience and I’m totally totally pissed off missing days of work also, the screen keep flickering on and off, and resetting needs to be fixed as well The sales person that helped me Zachary has been very helpful to me. He’s done everything in his power. Thanks a lot.

I took my CRV in when a bunch of warnings signals started firing at the same time. I first went to Advanced Auto Parts to have them check the codes. Then I used ChatGPT and learned there was a Honda service bulletin for that code that would extend the warranty to repair the issue free of charge. However when the service department ran the codes and “further diagnostics” it was determined that the issue wasn’t actually covered by the warranty extension and was going to cost me $2300+. They also recommended additional repairs bringing the total to nearly $4k. I ... Read More

Full review text opened.

Google - Oct 7, 2026

I took my CRV in when a bunch of warnings signals started firing at the same time. I first went to Advanced Auto Parts to have them check the codes. Then I used ChatGPT and learned there was a Honda service bulletin for that code that would extend the warranty to repair the issue free of charge. However when the service department ran the codes and “further diagnostics” it was determined that the issue wasn’t actually covered by the warranty extension and was going to cost me $2300+. They also recommended additional repairs bringing the total to nearly $4k. I decided to take my car to another auto repair company. Honda charged me $275 (!!!!) for their diagnostic tests. The other company ran every test they could, had multiple people drive it for a combined 20+ miles and they found nothing wrong with it!!! NOTHING! They said it happens all the time. So basically Honda tried to scam me out of $4k and then charged me $275 when I didn’t fall for it. This is why dealer service centers have the reputation of overcharging and scamming people. Because they do. At least they have a free refreshment bar though, right?

I walked in mid week needing a service for my car. Shane Rodgers was my advisor, went above and beyond with customer service. Really made it as stress free as possible. Appreciate it.

They offer free oil change for one year, but it took 2.5 hours just for an oil change and tire rotation, and after that they didn't even calibrate the tires that as soon as I left the tire pressure warning came on.

Cleve is the epitome of Texas hospitality and kindly helped us find a car in our budget. Thorough, steady, understanding, genuinely helpful sales encounter.

Do not trust this dealership! I called about a car over a week ago and was told the car was fine it had a few scratches but other than that it was in good shape. I made an appointment to test drive the next Saturday because I would be in Houston for work. They said they couldn’t take a down payment or hold the car. I said that’s fine I’ll keep in touch to make sure it’s still available. I checked almost every day leading up to the Friday before my test drive. Around 3pm on ... Read More

Full review text opened.

DealerRater - Oct 3, 2026

Do not trust this dealership! I called about a car over a week ago and was told the car was fine it had a few scratches but other than that it was in good shape. I made an appointment to test drive the next Saturday because I would be in Houston for work. They said they couldn’t take a down payment or hold the car. I said that’s fine I’ll keep in touch to make sure it’s still available. I checked almost every day leading up to the Friday before my test drive. Around 3pm on that Friday I was told it was still available but it might not be ready when I get there. All of a sudden it needed air conditioning work. A new windshield, and the horn didn’t work. First time I had heard about these things. I was told that if it sold by 7 they would let me know. Saturday I flew into Houston and rented a car to drive to Austin to see the car. After I landed I noticed I had a message saying they were working on getting the car ready, but didn’t think they would have it ready when I got there. Then I received a call from someone I had never talked to and was told the car sold. I tried to call Manager that had left the message for me that morning. He didn’t take me call. I tried the salesman and the same thing. Then when I talked to the receptionist a third time and explained the different messages I had received she got the manager on the phone. He then said the car had sold. And even if it hadn’t I wouldn’t be able to take the car today anyway because of the work being done on it. However someone else bought it with the problems. However, they other cars they could work with me on. Sounds like a bait and switch operation. Do not trust this dealership!

Read at DealerRater

My family and I stopped by today to look for a new car. Cleve helped us, and he was very patient, very helpful, and honest. We had a nice time with him!

Cleve was very fair and honest and was a massive help getting my girlfriend's Mom a new car! I highly recommend you ask for his help if you're looking for a new car.

I always have a great experience at First Texas Honda!!! My service advisor Eduardo was great to work with kind, friendly and knowledgeable. He explained exactly what my car needed gave me the cost no hidden surprises at checkout. I’ll be returning.

Read at DealerRater

Cleve Miller Was very helpful in our search in a new car

We just bought our third vehicle from First Texas Honda. The sales team is a pleasure to deal with. Pito got me into the vehicle that I really wanted at a price I could afford. The service department is above and beyond any I have ever experienced . A+ all around.

Read at DealerRater

I had an amazing experience at First Texas Honda! Pito, Leo, and Danielle were absolutely wonderful throughout the entire process. They genuinely went above and beyond to make sure I had a great experience. They made the process feel smooth and comfortable also made me feel like family. I truly appreciate their support and dedication to helping me. If you're looking for a team that genuinely cares about their customers, I highly recommend asking for Pito, Leo, and Danielle in finance. Thank you all so much for making this such a positive experience! I couldn't be happier with ... Read More

Full review text opened.

Google - Sep 29, 2026

I had an amazing experience at First Texas Honda! Pito, Leo, and Danielle were absolutely wonderful throughout the entire process. They genuinely went above and beyond to make sure I had a great experience. They made the process feel smooth and comfortable also made me feel like family. I truly appreciate their support and dedication to helping me. If you're looking for a team that genuinely cares about their customers, I highly recommend asking for Pito, Leo, and Danielle in finance. Thank you all so much for making this such a positive experience! I couldn't be happier with the service I received and my new car! ❤

First Texas Honda has best auto service department I’ve ever experienced. Arturo is a Superman service wrangler for us.

Read at DealerRater

Mohammad Nouri was a gem to deal with and make my purchase stress free! He was very good at communication and loved that everything was so smooth!

Read at DealerRater

I bought my 2024 Honda 2 years ago with Nadeem (he doesn’t work here anymore unfortunately) but every time we come in for service they are very nice but also they give you a full run down of everything that might need to be serviced and let you make a decision without putting pressure on you. The bar is complementary and the baristas are always very nice as well I would recommend anyone looking for a Honda to come shop here !

Gus, Chrissy and Joe made my 2026 Ridgeline purchase stress free and enjoyable. I would highly recommend FTH!

Read at DealerRater

Great dealership very efficient and amazing sales person. I was in and out in two hours.

Read at DealerRater

I feel confident I receive first class service and genuine Honda parts at First Texas Honda. They have an impressive service facility and their employees seem happy to work there. This time I needed time consuming work done and the dealership provided me with a very nice loaner so I wouldn’t have to wait all day at the shop. I’ve used First Honda for twenty years, or so, and have always felt fairly dealt with.

Read at DealerRater

Cleve Miller was awesome

I found the vehicle online and was lucky enough to be contacted by Nina Barrera. From the very beginning, Nina was an absolute pleasure to work with—responsive, professional, and willing to go above and beyond to get the deal done. There may only be five stars available, but Nina truly deserves ten. I highly recommend her to anyone looking for someone who is genuinely committed to her clients.

Got my new to me Honda Accord from here. Michael Polak made the whole proces very easy. Extremely accomodating for me having to work and having my previous vehicle totaled. Had to get into something reliable quick and he made it happen. I highly recommend these guys. I will return for another purchase in the future.

Zach was incredible and personable. I got a prologue and I am very happy with it. Thank you for a smooth and easy experience!

Zach was a super star! He went to bat for us to get us the best deal! The experience was 10/10 and I highly recommend getting your car with Zach!

Read at DealerRater

Very pleasant experience. No high pressure from any of the sales people. Aaron Garcia was great to work with and we got a great deal.

Read at DealerRater

Working with Melissa was an absolute pleasure. From start to finish, her professionalism, prompt communication, and attention to detail stood out. She is an incredibly hard worker who takes great pride in the quality of her output, ensuring every expectation was met and exceeded. Melissa made the process smooth and worry-free. I would gladly work with her again and highly recommend her services.

Read at DealerRater

Pito was my salesperson in March and it could not have gone smoother. Made an appointment for a test drive and drove my new HR-V off the lot. Yesterday was my first oil change. Shane was my service manager - polite, knowledgeable and efficient. I had an appointment however they were slammed with walk-ins. The coffee bar was well stocked and the staff were super friendly. I settled in for the wait. I was pleasantly surprised when Shane called in just over an hour to say my car was ready. Checkout was efficient and Shane walked me to my car ... Read More

Full review text opened.

DealerRater - Sep 19, 2026

Pito was my salesperson in March and it could not have gone smoother. Made an appointment for a test drive and drove my new HR-V off the lot. Yesterday was my first oil change. Shane was my service manager - polite, knowledgeable and efficient. I had an appointment however they were slammed with walk-ins. The coffee bar was well stocked and the staff were super friendly. I settled in for the wait. I was pleasantly surprised when Shane called in just over an hour to say my car was ready. Checkout was efficient and Shane walked me to my car to be sure all was in order. It’s a bit of a drive for me, however I think they have earned my loyalty.

Read at DealerRater

We stopped by to check out used vehicles for our teen’s first car. Everyone was very friendly and accommodating, to our little children also. Our salesman, Trey Barstow, was friendly and informative from the moment we walked in to the time we got the keys. Definitely recommend this dealership for a relaxed and easy car buying experience!

I used to have a lot of trust in First Texas Honda, but my most recent service experience was very disappointing. My 2018 Honda Accord was diagnosed with a failed turbocharger, and service advisor Aidan Carlson told me that even with my warranty coverage, I would still owe nearly $800 out of pocket. What concerned me was that he began discussing potential out-of-pocket costs before the warranty company had fully reviewed the claim and repeatedly stated that the warranty would only cover the turbo repair. When I contacted the warranty company directly, I learned that additional charges had not been properly itemized ... Read More

Full review text opened.

DealerRater - Sep 18, 2026

I used to have a lot of trust in First Texas Honda, but my most recent service experience was very disappointing. My 2018 Honda Accord was diagnosed with a failed turbocharger, and service advisor Aidan Carlson told me that even with my warranty coverage, I would still owe nearly $800 out of pocket. What concerned me was that he began discussing potential out-of-pocket costs before the warranty company had fully reviewed the claim and repeatedly stated that the warranty would only cover the turbo repair. When I contacted the warranty company directly, I learned that additional charges had not been properly itemized and that labor costs exceeded what the warranty company was willing to pay. After I asked Aidan to provide more detailed information to the warranty company, the claim was re-evaluated and approved. Miraculously, my estimated out-of-pocket cost dropped from nearly $800 to $0. The most frustrating part was feeling like I had to do my own research and advocate for myself to get an accurate answer. Had I simply accepted what I was originally told, I likely would have paid hundreds of dollars unnecessarily. Whether this was poor communication, lack of attention to detail, or something else, it left me questioning the transparency of the process. I appreciate that the repair was ultimately covered, but this experience significantly damaged my trust in First Texas Honda's service department.

Read at DealerRater

The saleman that helped me buy my car was amazing but ever since I got a lease and a warranty with this dealership I have only experienced disappointment. For the THIRD TIME I have experienced my car breaking down in some way AFTER I brought it to Honda for regular maintenance. Everytime I had an issue, no one could give me a straight answer or resolve the issues in a timely manner. They just had my car for a week and admitted that they didn’t do anything to my car except for the last day and I still drove ... Read More

Full review text opened.

Google - Sep 17, 2026

The saleman that helped me buy my car was amazing but ever since I got a lease and a warranty with this dealership I have only experienced disappointment. For the THIRD TIME I have experienced my car breaking down in some way AFTER I brought it to Honda for regular maintenance. Everytime I had an issue, no one could give me a straight answer or resolve the issues in a timely manner. They just had my car for a week and admitted that they didn’t do anything to my car except for the last day and I still drove away with warnings on dashboard. They WILL waste your time & money.

We had a great experience working with Ben on the purchase of our car. He was incredibly helpful, responsive, and went above and beyond to help us navigate some unique documentation requirements. He even continued to be responsive and helpful after the sale was complete, which we really appreciated. We would absolutely recommend working with him!

Since moving to Austin I have been taking my car to First Honda and they do not disappoint. From the appointment setting all the way to the service they have been exceptional and inform me of what is required immediately and can wait. Zach was amazing, in my most recent visit, got me in and out quickly. The complementary coffee is a bonus but overall I go for the friendly staff, the great service and price.

Read at DealerRater

Today I called ahead to schedule a test drive for one particular vehicle. They confirmed its availability and scheduled me with someone to drive it within one hour. I arrived on time only to wait about 30 minutes for someone With a different name to take me to his office. He did not give me eye contact. He mumbled. He was highly unprofessional. I then was left waiting another 45? Minutes only for someone else to finally arrive telling me the vehicle I was supposed to have test driven was not available since the early morning as someone was on an extended ... Read More

Full review text opened.

Google - Sep 8, 2026

Today I called ahead to schedule a test drive for one particular vehicle. They confirmed its availability and scheduled me with someone to drive it within one hour. I arrived on time only to wait about 30 minutes for someone With a different name to take me to his office. He did not give me eye contact. He mumbled. He was highly unprofessional. I then was left waiting another 45? Minutes only for someone else to finally arrive telling me the vehicle I was supposed to have test driven was not available since the early morning as someone was on an extended test drive for it. I was told I could come back later in the evening and possibly drive it then. I asked why only an hour ago over the phone I was told that it was still available and would be ready For my 2:30pm appointment to test drove it. I received no answer. No apology. Terrible service. Very slimy feel to the place as a whole and the people I interacted with inside it. Will Not be going again. Will purchase elsewhere.

Came in for a AC issue, along with standard battery replacement, oil change and tires rotated. Waited 4 days before any work was started despite appointment. Communication was extremely poor, ignoring questions and getting the same generic “update soon” response. Once I did get to hear from a technician it was to list out $8000 worth of unrelated issues, while failing to address the AC issue I came in for. Joseph in the office was incapable of answering my service questions and didn’t know anything going on with my car, giving the excuse of working remotely. The battery, oil and tires ... Read More

Full review text opened.

Google - Sep 3, 2026

Came in for a AC issue, along with standard battery replacement, oil change and tires rotated. Waited 4 days before any work was started despite appointment. Communication was extremely poor, ignoring questions and getting the same generic “update soon” response. Once I did get to hear from a technician it was to list out $8000 worth of unrelated issues, while failing to address the AC issue I came in for. Joseph in the office was incapable of answering my service questions and didn’t know anything going on with my car, giving the excuse of working remotely. The battery, oil and tires were able to be completed, but not worth the 5 days wait, lackluster communication or the price.

⭐⭐⭐⭐⭐ 10/10 Experience! Our family has been a loyal Honda customer for over 15 years, and there’s a reason we continue to come back! Honda has always provided us with reliable, affordable, and quality vehicles that we can count on. Our recent experience was just as great, thanks to Zach Hassenmiller! Zach was absolutely awesome—friendly, professional, knowledgeable, and made the entire process smooth and stress-free. He truly went above and beyond to make sure we were happy with our purchase. We’re proud to continue being a Honda family and highly recommend this dealership, especially Zach Hassenmiller, to anyone looking for ... Read More

Full review text opened.

DealerRater - Sep 3, 2026

⭐⭐⭐⭐⭐ 10/10 Experience! Our family has been a loyal Honda customer for over 15 years, and there’s a reason we continue to come back! Honda has always provided us with reliable, affordable, and quality vehicles that we can count on. Our recent experience was just as great, thanks to Zach Hassenmiller! Zach was absolutely awesome—friendly, professional, knowledgeable, and made the entire process smooth and stress-free. He truly went above and beyond to make sure we were happy with our purchase. We’re proud to continue being a Honda family and highly recommend this dealership, especially Zach Hassenmiller, to anyone looking for a reliable and affordable vehicle. 10/10 experience all around!

Read at DealerRater

Love the car but the whole purchase experience was one of the worst I've ever had, their finance team/sales manager is the worst. Sales manager was a pain and super pushy. After we negotiated for an hour or so where she was being rude and pushy she turned super awkward. Next dealing with finance, they literally wouldn't let me buy the car until I purchased a warranty plan basically. Sat there for 45 mins trying to sell me a plan only to leave out some key details and get the price wrong. Also, if you want to cancel ... Read More

Full review text opened.

Google - Sep 2, 2026

Love the car but the whole purchase experience was one of the worst I've ever had, their finance team/sales manager is the worst. Sales manager was a pain and super pushy. After we negotiated for an hour or so where she was being rude and pushy she turned super awkward. Next dealing with finance, they literally wouldn't let me buy the car until I purchased a warranty plan basically. Sat there for 45 mins trying to sell me a plan only to leave out some key details and get the price wrong. Also, if you want to cancel it after you see the details are wrong they won't answer the phone. Either they're super stingy or about to go under but I bet they're just stingy. If you want an enjoyable experience buying a Honda go to one of the other dealerships around town and save the headache.

This place will nickel and dime you, quoting you one cost verbally and even on paper, but then adding on miscellaneous fees when you actually arrive for the service, normally through random shop charges that appear arbitrary and simply whatever amount they’d like to add on. They also charge I believe 3% if you use a credit card. Also when buying a car, they added on a “dealers inventory tax”, which I later learned is not an actual tax for consumers / buyers, but instead it’s the dealership’s tax that they pass on to the customer. I’ve also ... Read More

Full review text opened.

Google - Aug 29, 2026

This place will nickel and dime you, quoting you one cost verbally and even on paper, but then adding on miscellaneous fees when you actually arrive for the service, normally through random shop charges that appear arbitrary and simply whatever amount they’d like to add on. They also charge I believe 3% if you use a credit card. Also when buying a car, they added on a “dealers inventory tax”, which I later learned is not an actual tax for consumers / buyers, but instead it’s the dealership’s tax that they pass on to the customer. I’ve also had a couple of service issues here, like once they forgot to place some form of oil pan / cover back on after an oil change, which I didn’t learn until my next visit months later. Lastly, I just had 3 new tires put on, as the 4th was purchased about a year ago, and the service representative recommended they move the 1 year old tire on the rear (was on the front right). I googled this and learned that Michelin and Goodyear both advise (in writing on their websites) to put 2 new tires on the rear when mixing old and new tires, as a safety measure, as having one old and one new tire on the rear can cause traction issues especially in the rain. So now I can’t trust Honda’s service technicians at this location, as they recommended tire positions that are against industry safety standards, and I wouldn’t have learned this unless I researched their recommendation myself. I bought my car here years ago and have always taken it here for service, but will take my business elsewhere moving forward. Too many questionable practices…

Our experience raised serious concerns about financial transparency. We were told we were approved and paid the initial deposit. However, when we arrived to pick up the vehicle, we were told the bank required an additional $1,000. We were then told we could avoid paying the additional $1,000 if we purchased a more expensive vehicle instead. The sudden change in financing terms and pressure to spend more left us feeling misled and uncomfortable. I strongly recommend getting every financing term and required payment in writing before paying a deposit or visiting this dealership.

I have been a customer of First Texas Honda for over 20 years and I’ve bought 3 new cars from them. They have always been upfront with pricing and honest with us about service. After a recent (horrible) experience with Leander Honda, I really appreciate how good this dealership is. I won’t go anywhere else.

Read at DealerRater

Save your time and go somewhere else! I used the Costco Autoprogram so I was contacted by a sales rep Aaron… from the beginning communication was horrible. Anyhow made an appt to go test drive the car made sure I clearly asked for the car which was a Honda HRV sport, I asked him to make sure it was available and ready. I get to my appt. Aaron started by asking oh ok what car are you here for??… hhmm ok fail! To make a long painful story short they didn’t even have a sport available if I wouldn’... Read More

Full review text opened.

Google - Aug 22, 2026

Save your time and go somewhere else! I used the Costco Autoprogram so I was contacted by a sales rep Aaron… from the beginning communication was horrible. Anyhow made an appt to go test drive the car made sure I clearly asked for the car which was a Honda HRV sport, I asked him to make sure it was available and ready. I get to my appt. Aaron started by asking oh ok what car are you here for??… hhmm ok fail! To make a long painful story short they didn’t even have a sport available if I wouldn’t not have said..” I’m already here, took time to come in so I’ll just text drive the HRV” he wouldn’t have cared about me going in and not having the car ready. Then he tried to tell me ya you might want to go to Howdy Honda they have the car you want. Deff was not very helpful with even ordering a car if Thts the route I wanted to go. Anyhow the horrible experience continues but to my great LUCK decided to contact Costco let them know about the bad experience they put me in contact with another dealership and OMG what a difference and one of the best car buying experiences I’ve had. I Have my car now but just had to make people aware how awful this experience was!