Customer Testimonials
Loved it here, there is an after hours key drop so when my car broke down on a Sunday evening, the tow truck recommended this location and I am so glad he did! It's intimidating leaving your car somewhere strange and putting your key in an envelope in a slot in the wall, but FIRST thing the next morning I got a call from Michael Longoria following up for more details. He was very communicative and kind as my sales advisor. It's so awesome that the multipoint inspection includes a video, super helpful to actually SEE all the ...
Julien Rodriguez from sales and Chris Ray from finance both were exceptional. In my past experiences, I have never encountered such excellent customer service. Your service was clear, straightforward, and prompt. Everything was perfect, and I just want to thank you for making the process so easy and seamless. Thank you.
Great experience. I felt truly valued as a customer. The car we wanted wasn’t available, but the team worked hard and got it for us. Shout out to our sales person, Melissa, who happily found answers to all my questions (about a million of them) and a shout out to our finance person Megan. So much better than other dealerships we visited.
Ryan provided exceptional service, communicated information thoroughly throughout the entire process!
Great service and communication. In and out in an hour. Very attentive to my needs.
Thank you for Shawn's help. He's great ,the best .He will help you
Great Overall experience, Had a bit of confusion , however the sales staff Maris was awesome and listened to all my needs in a Truck and the finance manager Atif Malik was very accommodating through all the back and fourth , they deserve a metal to work with a crazy customer like me...,
I went in today for my routine maintenance. My service advisor Leo was great. He kept me updated the whole time while I waited at the dealership for my vehicle. Leo was very detailed about what my vehicle needed. He was truly exceptional. I’ll definitely be scheduling with Leo again in the future!
Love love love this place. I came here with my sister in law after she totaled her car and met Kenneth came back and bought myself a pilot with Marcos and Kenneth two months ago and just came back and my husband bought an accord with Marcos and Kenneth. I cannot recommend them enough. Special shoutout to Megan in finance who made signing paperwork so much fun. The staff here are stellar all around!
We brought in our Accord for a fuel-pump recall. First Texas Honda performed the recall work, did a full inspection, and provided us with a brand-new loaner vehicle. And there was no charge! I thought there was some mistake when they said nothing was due. Cannot recommend highly enough.
Ricky Pecina and Fernando were incredibly helpful in helping us find our second family car. We had such an impressive experience with Ricky the first time that we came back to buy a second car from him. They really put a lot of care into understanding what we were looking for, helping us look out for possible candidates that matched our requirements, and readying the cars for us to test drive. Ricky especially made us feel like he was personalizing the experience to our tastes and priorities; and he continually went out of his way to make sure that we ...
In need of a new car? Don’t think twice, come here. We worked with Anthony who was absolutely phenomenal! He never once pushed us to buy or make any decisions we weren’t comfortable with. The process ended up being a few days as we struggled to decide on the vehicle we wanted, Anthony was absolutely fabulous and guided us through any questions we had. Once we came to a conclusion we were able to start the process for finance with Marco who was also a wonderful person to work with!! Explaining anything we didn’t quite understand and ...
(Translated by Google) Ester is an incredible advisor, always so helpful, kind, respectful and detailed when explaining the problem…. Always willing to help the client. In general, Honda Service, the place has free snacks and coffee… that's fantastic 💕♥️ (Original) Ester es una asesora increíble, siempre tan servicial , amable, respetuosa y detallista al explicar el problema …. Siempre dispuesta en ayudar al cliente. En general honda Service el lugar tienen snaks y coffee free… eso es fantástico 💕♥️
Our son purchased a car on his own Trevor Anderson was great Sales Department and Alvin Beard in Accounting. If you are hesitant on getting a good deal do not hesitate going here. They really do take care of you.
Trevor and Alvin hooked me up with a great deal. I received excellent treatment, patience, and a great new vehicle. Can’t recommend this place enough!
First Texas Honda is an excellent, family owned dealership. From starting with a chat to going in person, the experience was as simple as possible. We worked primarily with Gregory Powell who is an excellent sales consultant! He walked us through the process explaining all the details. In fact, everyone we worked with was professional, efficient, and courteous, including Anthony Raglin who we originally spoke with. We greatly appreciated the no pressure approach and clearly defined charges. Last, but not least, First Texas Honda has an excellent coffee bar! I would not hesitate to return for a future vehicle purchase ...
Attentive, thoughtful, and fast service to me and my '18 CRV from Chad and several others. I purchased the CRV from a dealership in Dallas and came here for a recall. They speedily addressed the recall and did a full service assessment, which they shared during the appointment so I could approve for services the same day if desired. Chad was very helpful discussing services and not pushy and forceful about what was needed.
I have been a customer of First Texas Honda for literally years and years but hadn't been there in a year. I had a truly extraordinary experience there yesterday. I was there for a routine oil change and had other concerns (tires, tire pressure light, and some others). My experience with the service team - Raymond, Service Advisor, and Mari, Assistant Service Manager was excellent. They both listened attentively to my concerns and worked toward solving my issues. They CARED ! I even so enjoyed the delightful caring of the barista at the coffee bar. Also new, to me, is ...
I had to finance a car due to an accident I had on vacation. I went to Honda to grab something reliable for a good price. Tanner greeted me from the get go and was patient and fair as we worked out a price and my financing. I gave him a range of price and cars and we narrowed it down together. Even after we closed out he followed up to make sure I knew my car was ready for pick up. Tanner is exceptional and highly recommend him for anyone looking to get a car here.
Nadeem, Megan and Nina were all incredibly helpful!
The staff at the Barista are great! Thx Sarah!
I would like to thank Leo Rodriguez for receiving the transport from Plano of our 2003 Honda and subsequent servicing in anticipation of getting it back on the road after years of sitting in a garage. I anticipated difficulty in accomplishing this feat but Leo stepped in and made it simple and streamlined. We so appreciated his cheerful, responsive, and no-problem attitude. He is a great ambassador for First Texas Honda.
Had a great experience! Cory was wonderful and really helpful in getting me into a new car.
My advisor Leo R was amazing! Was able to answer all of my questions and concerns! I will definitely be coming back!
Cory was great. I've been planning to buy a new Crv for over a year. I've been to several dealerships in the area and met with several representatives. I've monitored online pricing and availability for many months. The decision to buy my car was based on how I was treated. I appreciate that Cory made himself available on my terms. I never felt pressured by him. He treated me as a real person and not just another potential sale. Thank you Cory.
I normally never leave reviews but here I am. Just dropped my car off for a recall. I was greeted with smiling faces and kindness. Michael was such a peach. I was offered free complimentary coffee from their coffee shop and snacks. Currently in my Uber home that they bought for me! True princess treatment. 🥰
Service department is stellar. Very happy with service and price. Got me a loaner. It was a great experience.
Service was excellent! Mike and his Team did an amazing job at communicating every step of the way. Friendly staff. My car was clean and ready when promised. One of the best experiences I have had getting bc my car serviced. 🙂
Amazing Service and willing to help. I bought a 2023 Civic from Leander Honda there was a warranty issue with the car. I mistakenly called First Texas Honda seeing what they could do to get me back on the road ASAP as I had just made the purchase 3 weeks ago. Brittany the Sales Manager asked if I cold bring the car in today so they could get started on the issue immediately. They would see what they could do to get me in a loaner ASAP. She couldn't promise one today but would call me back with an update. With ...
(Translated by Google) If you ask me where I have received good service, I will always mention this place, and the people responsible for this experience are David and Marcos, salesman and financier, who gave us special treatment, the car was nice and good, thank you for everything (Original) Si me preguntan donde he recibido un buen servicio siempre mencionare este lugar, y los causantes de eata experiencia son David y Marcos , vendedor y financista, los cuales nos dieron un trato especial, el carro lindo y bueno, gracias x todo
I had a great experience at First Texas Honda! David Ortega was professional, super nice, and very helpful. If you are looking for a Honda he is the person to ask for. Everyone was great and I love my new car!!
Very courteous, very professional, and very knowledgeable. Could not ask for better.
I recently had the pleasure of working with Brandon and Alvin at Honda Dealership and I couldn't be more impressed with the exceptional service they provided. From start to finish, they demonstrated unparalleled professionalism, expertise, and dedication to ensuring I received the best deal for my Honda Pilot. Their outstanding customer care was evident in every interaction, from promptly addressing my questions and concerns to taking the time to understand my needs and preferences. Brandon and Alvin's transparency, honesty, and integrity shone through, making the entire car-buying process seamless and stress-free. Their negotiation skills are second to none, ...
Everyone I’ve worked with at First Texas Honda has been amazing. Brent Williams is especially a miracle worker. We had a tough case with our car in parts and service and he made it quick and easy. Brent took all the stress away. Also thanks to Mary Skinner for being a great point of contact. Appreciate all the help!
I took my car in for service when the AC wasn't working. I was assigned Mary as my rep. The whole process was smooth. Luckily the work was covered under an extended warranty and they did a multi point inspection. They didn't push to have things fixed that I didn't come in for but did give me recommendations for things to look to in the future. I appreciate the support Mary!
There is a reason this dealership has such good reviews. They were spectacular to work with. Maris specifically worked so hard to help my wife and I feel comfortable and was very candid about all aspects of the car buying process. This was the best car buying experience we have ever had. If you are looking for a Honda I could not recommend this dealership or Maris more highly.
We took our car for the first service today and from the moment we got there, we were welcome by happy people. Everybody is warm and kind there. We’ll continue doing business with these people. A pleasure!
Good place
It was truly amazing i was served by Leo Rodriguez he take of my needs thank you
Bought a car here last week. Great experience. Greg understood what I wanted, didn't try to push me towards anything I didn't want, and kept the process fast and easy.
Customer service was perfect. Greeted promptly with a smile. Brent and Justin were wonderful to work with, & gave me a great price for my trade in. Everything was so easy. Probably the best customer service I have had this whole year. -Michelle
I recently bought a used car from First Texas Honda. I had a really great experience working with Brent, Sal And Mani. The process was easy and very organized. Highly recommend FTH.
From the moment I called to get an online trade value Josh Senay was amazing. Then having the confidence to come in and visit, Josh got me with Brandon Lukenbill. Brandon was very professional and classy. The word people love is not “pushy.” Indeed. I never felt any sort of pressure. Fantastic customer experience he’s had from years of experience and it shows
Consistently great and friendly service!
I had an outstanding experience working with Sal Ahmed at First Texas Honda! Sal was incredibly friendly and professional. He took the time to understand exactly what I was looking for and provided excellent recommendations that suited my needs perfectly. Sal’s knowledge about the cars and the buying process was impressive. He patiently answered all my questions and made sure I felt comfortable every step of the way. There was no pressure to make a quick decision, which I really appreciated. The entire process was seamless, thanks to Sal’s expertise and dedication. He went above and beyond to ...
Toni was incredible. This was by far the best car buying experience in our lives. My wife and I are both military and are used to dealerships wanting to take advantage of us in every possible way. I can say with absolute certainty that this was not the case. Toni was a consistent, clear communicator, and kept us informed every step of the way. She was up front about numbers and did everything she could to get us where we wanted to be. In the end, it was nice to get the new car but even better that it wasn'...
Aaron and Megan were really lovely and patient with the whole process while I purchased my car. Cameron too while the car went through inspection and checkup. 10/10 customer service all around.
We have only good things to say about First Honda and the service that we received when purchasing our new 2025 CR-V EX-L. Nina Barrera more than exceeded our highest expectations. She was not only very personable, professional and attentive to our needs, but she was also genuinely a very nice and conscientious person, finding honest answers to all of our questions. Our interactions with Brent Williams (Sales Manager), Alvin Reed (Sales Acquisition Manager), Megan Volkerding (Finance Manager) were also very positive experiences. THANK YOU!!
Fantastic experience selling our car with Justin Parker at First Texas Honda. Honest, kind, and straightforward. He was wonderful to work with! We also had an equally great experience working with Michael Longoria in the service department. First Texas has been and will continue to be our go-to dealership in Austin!
Excellent service. I thought the service would be more expensive. No pressure for additional work. Coffee and snack bar.
I had an amazing experience! The service was incredible, and the staff really knew their stuff. Getting a loaner vehicle was a breeze. Honestly, this was the best dealership experience I've had in such a long time!
Just had my nephew's car serviced at this location and the staff and service were top notch. I would highly recommend this dealership for great used cars and the service.
Anthony and Megan were a great help and the process was smooth and easy
My service advisor, Jay, is the reason I go to First Texas Honda. He is truthful and frank about the service needs for my Hondas. He has helped with warranty claims and explains which service items are necessary today and which can wait to the next time. Really, the only reason I own a Honda is because of the excellent service and advice Jay provides. Thank you friend!
Great service
Terrific experience from start to finish! Cory Garrard in sales and Megan Volkerding in the finance department made the entire process smooth and easy. Thanks again!
Weird to say, but spending an afternoon in the service station was the highlight of my day. There is an entire coffee station with snacks that complimentary. There was WiFi and comfortable seats. Granted, I'm not the world's most difficult man to impress but credit should be given where it's due. This place is ran well. The dude that helped me, Dillion, was super helpful and not pushy at all. And had a good energy about him. It was an overall great experience.
Alberto and Pito were excellent to work with. They worked with me to meet my unusual requirements and went above and beyond to make sure I was pleased with the purchase. Thank you
I had a great experience at First Texas Honda. Tanner made the process easy and he was available whenever I needed to contact him. The experience was great.
Top notch service depart from start to finish! Quality work done on time and with great care! Our service advisor Mary, was on top of our service needs every step of the way! Nick really made sure the car was tip top clean with our new plates on it when we left. Mike our salesman is always front and center to be sure our experience is A+. Thanks to all. We purchased 2 Honda vehicles this past week. Our sales rep, Mike Broderick, was knowledgeable, professional and just plain NICE!! He is always available to us!! The selection of vehicles was ...
Sold my daughter's car here and it was one of the smoothest transactions ever. Got three other estimates and they were easily the best option. Ask for Abigail Jackson for the best customer service experience going when selling your car. She made the process easy fast and straightforward. Thanks Abigail!
I went in as a walk in for an oil change and they got it done and washed my car in a very reasonable amount of time. I love the free coffee bar and snacks!
My service advisor, Leo, was truly exceptional. He explained everything to me that needed to be done, offered to transport me to lunch when the repairs were taking a long time, personally made sure my car was super clean, and generally went well beyond expectations.
The personalized interactions with Matthew Lopez and Megan V made our new Odyessy purchase so smooth. Now we look forward to driving our great car!
Chris and Megan are amazing!! They are really helpful and got us a good deal. Good people to talk to.
We had an incredible experience. It was the easiest car transaction we have ever had. Thanks to Aaron, Megan and Naomi. Will definitely be back here for our next Honda.
(Translated by Google) Brayan is definitely the best seller if you are looking for a car he is the best option I assure you that you will not leave there empty handed (Original) Brayan es el mejor vendedor definitivamente si buscas un carro el es la mejor opción te aseguro que no sales de ahí con las manos vacias
It was nice to be there good service Williams was very friendly and explain very professional the outcome 10/10
Best Honda dealership in town. Service center is friendly to work with, communicates to you whats happening and has a nice area to wait for your vehicle if needed.
Wonderful service at this dealership. Buster, my corteous contact, made buying a used vehicle a pleasure. I felt well taken care of while working the deal and complimentary coffee, V good.
Bought our first new car here a 2013 fit. Very amazing pricing, no haggling, great loan. We paid it off. Did all our service here, warranty saved us on electric power steering and some smaller things. Finally after a few years of owning the car we needed to upgrade traded in for a used 2011 Pilot and that experience was seamless, very great price and loan rates again. The Pilot was like new so we got lucky and the warranty until 100,00 saved us lots of money again. The service techs and teams are all stellar and hanging at the dealership is a ...
Just recently got a car with the help of David Ortega. An absolutely amazing car salesman who will do anything and everything he can to help no matter what situation you are in. This is my first car purchase ever and I feel like I could not have had a better experience.
I went to this dealership for the recalls because it’s close and glad I did . I didn’t buy the car there but I’m pleased with the service . The guy kept me up to date on everything and I had a loaner vehicle which was great and I loved the coffee cafe too !! Will keep going to this Honda dealership
Many thanks to Sal for helping this Senior driver find the perfect car to match my specific needs - comfort, safety & price! Chris patiently walked me through the paperwork & Carlos put the finishing touches together to top off this beautiful package. Purchasing a new car has never been so delightful! Thank you First Texas Honda!
What a truly great service experience! Efficient service (zero wasted time, quick turnaround), a friendly team (shoutout to Mary especially, and Cam - thanks for going above and beyond), and snacks and games for the kids. They even did a full inspection and texted me a video walkthrough same day - very helpful for a non-car person like me. Thank you for the great experience!
If you have a Honda and live in Austin, this is a great place to go. They are good at doing the work you ask and not pushing unnecessary things. They do a visual inspection of the car to tell you if there's anything extra they recommend, but they certainly don't push it on you. I like them. Plus, they have a free coffee bar and comfy chairs.
First Texas Honda always exceeds my expectations. I love their continuous process improvements to provide efficient care for their customers. I had the pleasure of working with Leo Rodriguez during this last service visit and he went above and beyond to ensure I would not get stuck in the horrible Mopac traffic going back to my far Southwest Austin home. When additional service needs were discovered he offered a loaner vehicle so I would be able to leave before 3pm, (my regular maintenance appointment was at 1pm). Leo has an amazing energy. He is positive and really motivated to ensure ...
I would like to recognize the incredible staff in the Service Department at First Texas Honda. Special shoutout to Chad who always helps me when I come in for service. He is professional and courteous - great individual. In addition, the communication before, during, and after the service was second to none. The waiting area also isn’t too bad with reliable WiFi while waiting with complimentary coffee.
First visit to First Texas Honda was wonderful. The entire process of my first time oil change was well organized and smooth. I especially appreciated the coffee bar and outside seating. Very enjoyable!
Will Brown was so nice as my customer service rep! My service tech was equally nice and very knowledgable. My service was on time, fast and friendly, as always. First Texas Honda service is always top notch.
Awesome service. Simple, Easy and Quick.Jaime Reyes is the best also Marcos was fantastic, 100% recommended ,Thank you very much!
I went it hoping to buy a car, First Texas Honda being the first dealership I visited, fully prepared to have to visit multiple dealerships expecting to not leave with a car but I was wrong. I had an incredibly pleasant experience and every encounter I had was with someone extremely nice, personable, and helpful including my seller/dealer Nadeem, my design center consultant Carlos, the finance manager Chris, and the sales manager Alvin. They hustled and did their job as salesmen which I respect, but also did so without making the interaction seem transactional and could tell they cared ...
Mary Skinner was a great rep and all the info shared was helpful. I always feel well taken care of at 1st Texas Honda! 👏👏👏
I’ve taken my vehicle to First Texas Honda for over 10 years because of the excellent customer service, transparent communication, and never feeling like I’m being upselled on things I don’t need. My most recent service appointment was no exception. Holden, my service advisor, went above and beyond to make it a seamless process. I highly recommend this dealership if you want to experience customer service at its finest.
We came to purchase a vehicle and pretty much knew what we wanted. Tanner was very patient and helpful. He was also very knowledgeable and was able to answer any questions we had. I love Honda and would definitely recommend Tanner if you’re in the market for a vehicle!
Took my car here for a oil change and tire rotation. I was serviced by Leo Rodriguez, great guy. He communicated the entire process to know what to expect and how long I should expect to wait. I would recommend this dealer and Leo as a service advisor.