Excellent service at First Texas Honda. I was advised about the time it would take to perform the service and it all went just as I had been told. The coffee bar was also a nice way to spend the time while waiting.
The overall experience was good. There were a few gaps in service. When I arrived, I waited for like 10 minutes just to receive a service adviser. At the end of the service, someone told me to go to the new Service desk that had been relocated from the main floor to the former holding garage that housed new vehicle pickups. When I arrived, no one was there to greet me, and it being in the summer with high heat and humidity, the lack of central a/c made it extremely uncomfortable to wait even a minute.
Wesley was efficient, informative, very polite. A very positive experience,
Had a mystery problem with major water on the passenger side carpet floor only. Josh and crew spent all day looking for a leak and found it in the moon roof drains. They unclogged the drains and fixed this problem. So happy First Texas has a ride service to take you and pick you up. So helpful. Thanks
We take our Civic and Element to First Texas and have worked with Jay for several years. Smart advice. Clear explanations. He takes us through choices if options exist -- "do this now, save that for later." Oil changes are easy; deciding what to do when a timing belt atomizes inside the engine block -- and organizing help from American Honda? That's why we work with Jay.
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