Customer Testimonials
Great experience!
Always a wonderful experience at First Texas Honda. Excellent customer service.
Complete inspection showing video of what was needed and where. Excellent customer service by Vince
Exceptional service. They even replaced fob batteries and washed my car. Timing for work was as expected, ok.
Always get good service on my 22-year old Honda. Thanks for keeping my car running this long. Penny
Cameron Price was my service advisor. He was very professional. The overall facility is very clean and a great place to set up and work while waiting.
Very good service. Super friendly staff. Great team. Happy people. I will drive a longer distance to get service here. They will work with you and help you.
Previous experience arriving here after scheduling an appointment is a hit and miss. Sometimes arriving before technicians are even there. Result is having to wait longer just to be serviced. Had one service tech manage to get a nail in one of my tires while pulling into the garage today. Service advisor noted that the tire was replaced and rebalanced for free.
Just want to give a shoutout to the service team at First Texas. Everyone was super friendly and easy to work with. They explained everything clearly- got my car in and out quickly. Big thanks to Hunter Spruill, for making the process smooth! Definitely coming back!
We brought our 2022 Civic in for a mandatory recall. We booked the appointment on April 1 for May 27, and were promised recall work would be done the same day. Brought the car in the morning of May 27, waited all day, then received a call at 4:30 saying they didn't have the part for recall so car would be kept overnight. Crazy we had booked an appt 8 weeks out, First Texas Honda knew the VIN and recall service needed, but then didn't have the required part for their own recall. To add insult to injury, we needed a spare key and ... Read More DealerRater - May 29, 2025
Amazing customer service! There was a small misunderstanding with the work I had done, but Will made sure I left a happy customer! I will be back next time I need anything done to my car!
I brought my 2025 HR-V in to First Texas Honda to service a recall and had my first oil change completed at the same time. They also rotated the tires and performed an all points inspection. Jesse was my go to guy and he made sure all my needs were met in a timely matter. Total positive experience all the way around.
Amazing customer service! Everybody were very kind and the service well done. I waited in a clean lobby area and there are confy couches, coffee and caffetteria.
The service at First Texas Honda continues to improve each time I take my 2019 CRV in. Today's visit for an A1 service at 30,000 miles, was for an oil change and tire rotation. My whole car was inspected; I received a picture of my tires with the tread ratings and a video showing a leaking valve and information that my coolant fluid was due for a replacement. I authorized both services and left with my car totally up to date for services. I was fully informed at all steps, both by text and personal consultation. The service could not have ... Read More DealerRater - May 4, 2025
After years of wonderful experiences, I confidently recommended my son go to my trusted Honda dealership to buy his first car and it’s been one disaster after another. The car was sold to us with a defective speaker and (we found out much later) no spare tire. We agreed to split the repair cost of the speaker but when we went to pick up the car, the entire right half of the rear bumper was hanging off. It had apparently gotten caught on the car wash? The service manager to whom the issue was escalated (Brent Williams) was lovely ... Read More DealerRater - Apr 29, 2025
I came in expecting a long and exhausting process… however I left with a great deal. My salesman was super respectful and pushing to get us a comfortable price. I’m very glad I chose First Texas Honda.
Got oil change and tire rotation for my 2018 Clarity done yesterday. Great service and very knowledgeable service techs that explained the service status and recommendations.
5 Stars – Exceptional Service and Genuine Care
I recently brought my car to First Texas Honda for service shortly after passing 36,000 miles. There was a complication related to a prior service visit at another Honda dealership, which could have led to an unexpected expense.
I reached out to Jason Kelly, the service manager at First Texas Honda, and he stepped in immediately. He listened to my concerns, took ownership of the situation, and worked directly with the other service center to resolve everything smoothly—at no cost to me.
I've always been satisfied with the service here, but this experience ... Read More Google - Apr 16, 2025
My experience with First Texas Honda has been nothing short of a headache. Sure the facilities are clean and well kept and it is a well known dealership, but the sales team that I encountered left a sour taste in my mouth. I found a used vehicle with low miles that I was interested in, so I came in for a test drive. Only 3 minutes into the test drive the A/C stopped blowing cold air. I mentioned this to my assigned salesperson, Brandon Lukenbill, and he informed me that he knew about the issue and so did the service ... Read More DealerRater - Apr 15, 2025
I was a walk in with an issue and they fixed it. I’m pleased.
Got service done at first texas and half Holden as a service advisor. He was awesome and made the whole experience so easy and smooth! Explained everything really well and was very kind and professional! 10/10 recommend Holden and First Texas Honda!
Service personnel are great, but they only had one person working the loaner car desk during g morning rush. Very frustrating to see that the dealership isn’t setting up their own employees for success.
Always quick and professional. Sent video to confirm possible repair. Also have free barista coffee bar. Been coming here for 8 years for both family cars. Awesome place
Drove in for minor repair on a Thursday but they were 24-48 hrs behind schedule and could not do the diagnosis until Monday morning. But they were able deliver the fully repaired car by Monday afternoon. The availability of the loaner car over this period was a great boon for me meanwhile. The service was great.
Got an oil change yesterday and I was in and out in about hour and a half. I was very pleasantly surprised.
Bradley O'Conner was my service advisor and did a wonderful job. He made the process feel seamless and provided great care!
Beware Financing dept add-ons! They snuck in a $3K Alpha Warranty without asking me if I wanted it or giving me any info about it. Day after I signed the financing contract I noticed the additional charge I didn’t agree to. The Finance Manager who put together the paperwork apologized and said he would definitely get that charge removed within two months. It’s been four months now and I’m still paying interest on their mistake. I see other similar complaints about this dealership on other sites also. I recommend avoiding them to be safe.
The lot was very clean and had a fabulous snack bar. Our salesperson was very nice and attentive. Everyone we spoke to was very kind and helpful. It took a long time but overall I was happy witht he purchase.
Full disclosure, I got a quote but did not end up getting my car serviced here. Karlee was super responsive and proactive when I asked for an estimate on specific services, and made sure to follow up with me (even on her day off). Thanks for your help!
I’d like to compliment Renee for her excellent customer service, going above and beyond to help me schedule service of my Civic due to a recall. She’s both professional and empathetic. Highly recommend!
Again, the excellence of the service is getting even more impressive.
Beside the already mentioned outstanding professionalism, knowledge, perfect quality service each time, friendliness, extra care, now the new scanning system at check-in is impressively welcoming with the advisor (Chad) and assistant (Brad, Grant) taking notes of any question I had about car.
Chad (lead advisor) again showed the super-extra mile in everything as mentioned in my previous reviews.
Moreover, the nation wide recall from the factory on the fuel pump propeller was amazingly organized, fast, prompt, of course free of charge. Also complimentarily the staff washed and detailed my ... Read More DealerRater - Feb 20, 2025
Super nice people and clean. Free coffee, great place to relax, always open and upfront about services.
My wife and I have been loyal customers of First Texas Honda for over a decade. We always want to work with Karl Lewis, who gives us good advice and very fair deals on new Hondas. If you are looking for honest and knowledgeable, ask for Karl Lewis. We got to meet and work with Finance Manager Megan Volkerding - another stellar First Texas Honda team member. We sailed through the final buying process thanks to Megan. We moved to another town about 35 miles from Austin, but the trip into First Texas Honda is well worth it.
Good experience today at First Texas Honda. High marks for service advisor Leo Rodriguez. Bought my Element here new in 2007. FTH has kept it running smoothly. Kinda pricey, but excellent customer care.
Always a great experience here!! Chad Power and Daniel Ocampo are topnotch!! I highly recommend First Texas Honda and The service team to all. They know their stuff.
I would recommend any of my family and friends to use First Texas Honda. I have used them for service previously and I was very pleased with the customer service and work on my car. This past week I came to purchase a car and I am very pleased. Corey was exceptional with helping me figure out what would work best for me (lifestyle and price range). The car buying process can be intimidating and Corey immediately eased any anxiety I had. I was not just a transaction but provided me with real advice and information. Definitely consider buying your ... Read More DealerRater - Jan 31, 2025
First Texas saved us when we broke down while visiting Austin. Quick turn and excellent service. William was a great advisor helping us through the process efficiently!
Our service advisor, Leo, was amazing! He kept us updated on the service that was recommended and worked with us to keep the work within our budget.
Always provides Exceptional service! Knowledgeable staff from check in, service advisors and technicians. State of the art visual recordings of the vehicle during check in as well as a video of the multi-point inspection check. Clean, comfortable and welcoming waiting area with a fully staffed complimentary barista service. Usually about a 2 hour wait but it seems shorter. I service 2 different vehicles here and have had different advisors. Yesterday's visit was with Raymond, he was professional, courteous and kept me informed throughout the service. Thank you First Texas Honda for your always excellent service throughout my 27+ years going to your ... Read More DealerRater - Dec 31, 2024
First Texas Honda is where I usually get my vehicle serviced and repaired and I have always had excellent service experience and great customer service. Ty greeted me in the service area and got all of the details and provided me with an estimated time to complete my service.
The service is exceptional and professional. The sales people are friendly, professional and knowledgeable. My salesman was Aaron Garcia. I highly recommend him if you will be buying a vehicle at First Texas Honda!
I’ve been coming for a few years now to First Texas for getting car maintenance, but this is probably the first time I’ve ever left a review. If you ever get the chance to have Leo as your service advisor, he will go above and beyond for you, and do the absolute most to make sure you’re taken care of and satisfied with the work being done. Everything from start to finish was seamless, the man is the GOAT!!
Raymond checked my car in and talked through the suggested services and costs for this maintenance service. He was friendly, clear, and thorough. I appreciated Matt’s video walkthrough of my vehicle, which increased my confidence in this service dept as well as educating me on my car. The actual wait time was longer than the time estimate I was given, but the comfortable waiting area made it easier to wait.
Very warm welcoming and friendly especially for a new car owner.
Loved it here, there is an after hours key drop so when my car broke down on a Sunday evening, the tow truck recommended this location and I am so glad he did! It's intimidating leaving your car somewhere strange and putting your key in an envelope in a slot in the wall, but FIRST thing the next morning I got a call from Michael Longoria following up for more details. He was very communicative and kind as my sales advisor. It's so awesome that the multipoint inspection includes a video, super helpful to actually SEE all the ... Read More Google - Dec 5, 2024
Julien Rodriguez from sales and Chris Ray from finance both were exceptional. In my past experiences, I have never encountered such excellent customer service. Your service was clear, straightforward, and prompt. Everything was perfect, and I just want to thank you for making the process so easy and seamless. Thank you.
Great experience. I felt truly valued as a customer. The car we wanted wasn’t available, but the team worked hard and got it for us. Shout out to our sales person, Melissa, who happily found answers to all my questions (about a million of them) and a shout out to our finance person Megan. So much better than other dealerships we visited.
Ryan provided exceptional service, communicated information thoroughly throughout the entire process!
Great service and communication. In and out in an hour. Very attentive to my needs.
Thank you for Shawn's help. He's great ,the best .He will help you
Great Overall experience, Had a bit of confusion , however the sales staff Maris was awesome and listened to all my needs in a Truck and the finance manager Atif Malik was very accommodating through all the back and fourth , they deserve a metal to work with a crazy customer like me...,
I went in today for my routine maintenance. My service advisor Leo was great. He kept me updated the whole time while I waited at the dealership for my vehicle. Leo was very detailed about what my vehicle needed. He was truly exceptional. I’ll definitely be scheduling with Leo again in the future!
Love love love this place. I came here with my sister in law after she totaled her car and met Kenneth came back and bought myself a pilot with Marcos and Kenneth two months ago and just came back and my husband bought an accord with Marcos and Kenneth. I cannot recommend them enough. Special shoutout to Megan in finance who made signing paperwork so much fun. The staff here are stellar all around!
We brought in our Accord for a fuel-pump recall. First Texas Honda performed the recall work, did a full inspection, and provided us with a brand-new loaner vehicle. And there was no charge! I thought there was some mistake when they said nothing was due. Cannot recommend highly enough.
Ricky Pecina and Fernando were incredibly helpful in helping us find our second family car. We had such an impressive experience with Ricky the first time that we came back to buy a second car from him. They really put a lot of care into understanding what we were looking for, helping us look out for possible candidates that matched our requirements, and readying the cars for us to test drive. Ricky especially made us feel like he was personalizing the experience to our tastes and priorities; and he continually went out of his way to make sure that we ... Read More Google - Nov 25, 2024
In need of a new car? Don’t think twice, come here. We worked with Anthony who was absolutely phenomenal! He never once pushed us to buy or make any decisions we weren’t comfortable with. The process ended up being a few days as we struggled to decide on the vehicle we wanted, Anthony was absolutely fabulous and guided us through any questions we had. Once we came to a conclusion we were able to start the process for finance with Marco who was also a wonderful person to work with!! Explaining anything we didn’t quite understand and ... Read More Google - Nov 24, 2024
(Translated by Google) Ester is an incredible advisor, always so helpful, kind, respectful and detailed when explaining the problem…. Always willing to help the client. In general, Honda Service, the place has free snacks and coffee… that's fantastic 💕♥️ (Original) Ester es una asesora increíble, siempre tan servicial , amable, respetuosa y detallista al explicar el problema …. Siempre dispuesta en ayudar al cliente. En general honda Service el lugar tienen snaks y coffee free… eso es fantástico 💕♥️
Our son purchased a car on his own Trevor Anderson was great Sales Department and Alvin Beard in Accounting. If you are hesitant on getting a good deal do not hesitate going here. They really do take care of you.
Trevor and Alvin hooked me up with a great deal. I received excellent treatment, patience, and a great new vehicle. Can’t recommend this place enough!
First Texas Honda is an excellent, family owned dealership. From starting with a chat to going in person, the experience was as simple as possible. We worked primarily with Gregory Powell who is an excellent sales consultant! He walked us through the process explaining all the details. In fact, everyone we worked with was professional, efficient, and courteous, including Anthony Raglin who we originally spoke with. We greatly appreciated the no pressure approach and clearly defined charges. Last, but not least, First Texas Honda has an excellent coffee bar! I would not hesitate to return for a future vehicle purchase ... Read More Google - Nov 19, 2024
Attentive, thoughtful, and fast service to me and my '18 CRV from Chad and several others. I purchased the CRV from a dealership in Dallas and came here for a recall. They speedily addressed the recall and did a full service assessment, which they shared during the appointment so I could approve for services the same day if desired. Chad was very helpful discussing services and not pushy and forceful about what was needed.
I have been a customer of First Texas Honda for literally years and years but hadn't been there in a year. I had a truly extraordinary experience there yesterday. I was there for a routine oil change and had other concerns (tires, tire pressure light, and some others). My experience with the service team - Raymond, Service Advisor, and Mari, Assistant Service Manager was excellent. They both listened attentively to my concerns and worked toward solving my issues. They CARED ! I even so enjoyed the delightful caring of the barista at the coffee bar. Also new, to me, is ... Read More Google - Nov 16, 2024
I had to finance a car due to an accident I had on vacation. I went to Honda to grab something reliable for a good price. Tanner greeted me from the get go and was patient and fair as we worked out a price and my financing. I gave him a range of price and cars and we narrowed it down together. Even after we closed out he followed up to make sure I knew my car was ready for pick up. Tanner is exceptional and highly recommend him for anyone looking to get a car here.
Nadeem, Megan and Nina were all incredibly helpful!
The staff at the Barista are great! Thx Sarah!
I would like to thank Leo Rodriguez for receiving the transport from Plano of our 2003 Honda and subsequent servicing in anticipation of getting it back on the road after years of sitting in a garage. I anticipated difficulty in accomplishing this feat but Leo stepped in and made it simple and streamlined. We so appreciated his cheerful, responsive, and no-problem attitude. He is a great ambassador for First Texas Honda.
Had a great experience! Cory was wonderful and really helpful in getting me into a new car.
My advisor Leo R was amazing! Was able to answer all of my questions and concerns! I will definitely be coming back!
Cory was great. I've been planning to buy a new Crv for over a year. I've been to several dealerships in the area and met with several representatives. I've monitored online pricing and availability for many months. The decision to buy my car was based on how I was treated. I appreciate that Cory made himself available on my terms. I never felt pressured by him. He treated me as a real person and not just another potential sale. Thank you Cory.
I normally never leave reviews but here I am. Just dropped my car off for a recall. I was greeted with smiling faces and kindness. Michael was such a peach. I was offered free complimentary coffee from their coffee shop and snacks. Currently in my Uber home that they bought for me! True princess treatment. 🥰
Service department is stellar. Very happy with service and price. Got me a loaner. It was a great experience.
Service was excellent! Mike and his Team did an amazing job at communicating every step of the way. Friendly staff. My car was clean and ready when promised. One of the best experiences I have had getting bc my car serviced. 🙂
Amazing Service and willing to help. I bought a 2023 Civic from Leander Honda there was a warranty issue with the car. I mistakenly called First Texas Honda seeing what they could do to get me back on the road ASAP as I had just made the purchase 3 weeks ago. Brittany the Sales Manager asked if I cold bring the car in today so they could get started on the issue immediately. They would see what they could do to get me in a loaner ASAP. She couldn't promise one today but would call me back with an update. With ... Read More Google - Nov 9, 2024
(Translated by Google) If you ask me where I have received good service, I will always mention this place, and the people responsible for this experience are David and Marcos, salesman and financier, who gave us special treatment, the car was nice and good, thank you for everything (Original) Si me preguntan donde he recibido un buen servicio siempre mencionare este lugar, y los causantes de eata experiencia son David y Marcos , vendedor y financista, los cuales nos dieron un trato especial, el carro lindo y bueno, gracias x todo
I had a great experience at First Texas Honda! David Ortega was professional, super nice, and very helpful. If you are looking for a Honda he is the person to ask for. Everyone was great and I love my new car!!
Very courteous, very professional, and very knowledgeable. Could not ask for better.
I recently had the pleasure of working with Brandon and Alvin at Honda Dealership and I couldn't be more impressed with the exceptional service they provided. From start to finish, they demonstrated unparalleled professionalism, expertise, and dedication to ensuring I received the best deal for my Honda Pilot.
Their outstanding customer care was evident in every interaction, from promptly addressing my questions and concerns to taking the time to understand my needs and preferences. Brandon and Alvin's transparency, honesty, and integrity shone through, making the entire car-buying process seamless and stress-free.
Their negotiation skills are second to none, ... Read More Google - Nov 7, 2024
Everyone I’ve worked with at First Texas Honda has been amazing. Brent Williams is especially a miracle worker. We had a tough case with our car in parts and service and he made it quick and easy. Brent took all the stress away. Also thanks to Mary Skinner for being a great point of contact. Appreciate all the help!
I took my car in for service when the AC wasn't working. I was assigned Mary as my rep. The whole process was smooth. Luckily the work was covered under an extended warranty and they did a multi point inspection. They didn't push to have things fixed that I didn't come in for but did give me recommendations for things to look to in the future. I appreciate the support Mary!
Took my car to First Texas Honda on September 28, 2024, as the bumper, left front headlight and engine cover needed to be replaced. The service advisor whom I dealt with was Cameron Price. After First Texas Honda had the car for a couple of weeks with no update, I reached out to him. He communicated the engine cover would not be in until 12/5. After no communication, I called a week later seeking an update, and was advised that the cover would be in next week and I requested it be put on. Cameron communicated to me the vehicle, which is a 2017 ... Read More DealerRater - Nov 6, 2024
There is a reason this dealership has such good reviews. They were spectacular to work with. Maris specifically worked so hard to help my wife and I feel comfortable and was very candid about all aspects of the car buying process. This was the best car buying experience we have ever had. If you are looking for a Honda I could not recommend this dealership or Maris more highly.
We took our car for the first service today and from the moment we got there, we were welcome by happy people. Everybody is warm and kind there. We’ll continue doing business with these people. A pleasure!
Good place
It was truly amazing i was served by Leo Rodriguez he take of my needs thank you
Bought a car here last week. Great experience. Greg understood what I wanted, didn't try to push me towards anything I didn't want, and kept the process fast and easy.
Customer service was perfect. Greeted promptly with a smile. Brent and Justin were wonderful to work with, & gave me a great price for my trade in. Everything was so easy. Probably the best customer service I have had this whole year. -Michelle
I recently bought a used car from First Texas Honda. I had a really great experience working with Brent, Sal And Mani. The process was easy and very organized. Highly recommend FTH.
From the moment I called to get an online trade value Josh Senay was amazing. Then having the confidence to come in and visit, Josh got me with Brandon Lukenbill. Brandon was very professional and classy. The word people love is not “pushy.” Indeed. I never felt any sort of pressure. Fantastic customer experience he’s had from years of experience and it shows