I needed assistance with a used Honda Civic purchase. Randi F. was super helpful and nice with assisting my service information!

Love this dealership! It’s like a well oiled machine. First time bringing my car in for repair. The staff were all kind and helpful and helped me navigate step by step. Beautiful work on my repair. Aidan C. was an all star especially. He took the time to answer a handful of setting questions about my vehicle and was so kind and helpful. So grateful!

(Translated by Google) Great place to visit (Original) ग्रेट प्लेस टु भिजिट

Two weeks ago I was moving my daughter up to college when our car wouldn’t start after picking up her keys. I was able to get a jump and get it over to First Texas around noon on a Friday. The place was really busy so I thought it would be awhile. Fortunately it didn’t take long to get a new battery. The battery was barely 2 years old. Sam R. was able to locate my paperwork from out of town and everything ended up being under warranty. The service and professionalism was outstanding, I would recommend this dealership to anyone in the area. Thanks for your help that day!

I would give first Texas Honda at seven star if I could! Kenya, Brent And, Steve were awesome with helping me get the right car for my wife and I. We had to make a change in the car selection and it went flawlessly without any problem. They worked with my wife and I to get us the car that was best for us! Great store, great people, and awesome service! Every seemed happy and enjoyed their job! Bob Bolander

I just had a very positive experience in First Honda. I scheduled an annual maintenance check for my Civic Hybrid. Holden did a great job on advising. He clearly explained each maintenance recommendation and answered all my questions patiently. I ended up changing the brake fluid and engine coolant for the first time in the four years I've owned the car. The pricing was also reasonable. I highly recommend their team service here.

they did a fantastic job. They sent the videos, explained everything, and they were very professional. I loveHonda and I have had two Hondas.😊

I was recently in a car accident where my car was totalled, so this was not a planned experience. I was super apprehensive of the dealership experience after not having a car payment for such a long time. Anthony Raglin really made this experience incredibly easy for me. He calmed my fears and made a few funny jokes in the process. He answered all my questions and made me feel like I was a friend not a customer. I drove away knowing that I just bought a car from someone I would hands down refer to my family and friends. FTH you have a GEM in Anthony!

Raymond Nguyen very respectfully and quick on his feet got me back out in minutes.

Great first experience with First Texas Honda car lease. The sales person Justin is a great guy who kept me at ease and engaged me throughout the process as if I am his first customer! He answered all my questions about the car and also my expectations on the lease price. He got the price that we could settle on with no hard sale. By the way, the facility was awesome too with nice coffee/pantry shop if you want to relax during the sale :-)

Alberto was the first sales rep I worked with as I began my car search and he was so helpful and patient with my questions. It was my first time buying a brand new car, so I had a lot of basic questions, but he walked me through everything and provided top notch service! He always made time for me, even if I decided to drop by on short notice. I ended up getting a Honda CR-V Hybrid and I have no regrets! Thank you Alberto for all your help, you rock!

I recently purchased a car at First Texas, coming in from out of town. Alberto did a fantastic job from start to finish, even with some bumps in the process (from my side). Communication was excellent. The dealership itself is very large, and the complimentary drink/snack bar was great.

A big thank you to Raymond Nguyen and Daniel Ocampo for providing superb customer service on 9/3/2024. True professionals!! I first received a smile and a warm welcome for the Welcome Team at the front door. Mr. Nguyen greeted me with a smile and a welcome too. Raymond made the service process easily understandable to me (a senior citizen). The service on my Civic was completed in the timeframe promised. This is the third Honda we've purchased from First Texas Honda over the past almost 20 years. I highly recommend Raymond and Daniel for your auto service needs.

Howdy Honda has been my go to dealership in Austin for a while. Last couple scheduled service visits there operated like this, come in two hours before your car will be looked at and wait. After two hours of waiting, your car will then go into the shop. This is like clock work. They are worse than doctors, with thinking your time is of no value, but want to make sure you are waiting in the wings for when they are ready and it is convenient for them to now address your problem. Somehow the splash guard had come partially loose under the engine. Howdy Honda said walk ins are welcome, but the wait is usually 2 hours plus for us to look at it (once again, the two hour window). I called First Texas Honda, they said come on by, we can probably just fix that in the service drive. They did put into the shop, right away, and had in back to me in minutes. No charge, would not even take a tip! Thank you Aaron Hernandez! The entire staff is positive and up beat, they have just made a loyal convert out of me! As I was driving away, the service manager from Howdy Honda, who I had asked to give me a call about my situation to see if he could schedule me in for a 2 plus hour wait, and I was able to tell him, thanks but no thanks, FIRST TEXAS HONDA had taken care of the problem already! Thanks again FTH!!

I had a great experience selling my car to First Texas Honda, working with Chip in sales. I was on a bit of a timeline needing to sell my car for a move out of state, and Chip was great at working around my timelines, giving and keeping a fair price, and making sure I received my payment during my move.

Fred and any members on the First Texas Honda team are always providing exceptional service, I appreciate their free bar as well and phone chargers.

Hands down this was the single greatest car buying experience I’ve ever had and I’ve bought a ton of cars. From the first phone call to the drive off the lot and everything in between First Texas Honda is the BEST!

The best experience I have ever had in dealer service. Everything is consistently exceptional.

Julian Rodriguez was so incredibly helpful with my lease return! He also took the time to help me test drive three different vehicles and answered all of my questions thoroughly. Greatly appreciated his assistance and would recommend him to anyone looking to purchase or lease a vehicle from First Texas Honda! Thanks Julian!

Bravo Service Manager Tyler P! A fine example of what customer experience should reflect. Tyler single handedly turn a potential disastrous experience to an absolute incredible one. Tyler’s investment in the customer experience is a clear example of service standard. Thank you First Texas Honda Service Leadership!

I sold my 2017 accord special edition to Justin at sales department. I initially came here for the oil change and state inspection but they told me i need 4 new tires for about $1500 and oil was leaking due to top gasket issue which about $300 and also they told me to do it break fluid change $180 transmission change $180.. It was not their fault just vehicle is old and time for the service but i checked the car value with Justin and decided to sell it. Justin Parker helped us he is great.

I have been so pleased with First Texas Honda’s service department! I could not recommend them more. In a time when customer service has gone out the window, Texas First Honda gets it right. I feel like they’re working hard to deliver the best service, every time. Today I was helped by Nick Masch. The skid plate on my son’s car was coming loose so he tried zip tying it! I was not comfortable with him driving back and forth to College Station with it like that, so I made an appointment. When I got there and explained to Nick what was going on, without hesitating, he said he would take it in immediately and fix it in no time. Sure enough, I was out of there in 10 minutes and there was no charge. Small things like that make a big difference. I have been a customer for about two years with this Civic and my Pilot, and will keep coming back.

Chad Powers, my service advisor was amazing! I took my car in for its 30,000-mile plus multipoint vehicle inspection and Chad was very professional and extremely knowledgeable. We discussed the basic services which were needed, and he advised me of four additional services I needed at this time. Due to being on a fixed retirement income, I decided (with Chad's help) on two of the services and two that could wait until my next visit. He did explain to me what to expect delaying the two additional services which I greatly appreciated. At no time did anyone pressure me. Fortunately, I saw a new tire guy and my tires were all still in the green. On my second visit at 1st TX Honda the guy checking my tires (same tires) told me that I needed two new tires which had already been replaced in the past year, service advisor, Kevin Fox (no longer with 1st Honda) saved me on this one. He said I did not need service at this time (I was not billed for this visit), and that I should wait until it shows on my car and come back which was another 10 days (and Kevin was gone). I returned April 1st, and my tires were still in the green. However, I did have my tires checked elsewhere before I returned and was prepared to say no to new tires. I contemplated not returning to First Honda because the person checking tires during my first three visits just wanted to make a sale (I did buy two tires on my first visit; not sure they were needed though). Being new to Austin I did not know who to use and decided to give First TX Honda another visit. I am very happy I did because customer service was excellent. Reann Villanueva, technician, provided a video of the inspection (walk around video) that I was able to forward to my husband to view. I love this additional service. When I checked out Chad was with another customer, so I checked out with Evan Donnellan, and he too was amazing. The customer service and care were over the top and I am so glad I decided to give First TX Honda another chance. You guys are the best and I will be back. Thank you for your amazing staff and customer service!

Ryan Cartisser was very helpful and patient with me while explaining the ramifications of the service and how the problem was solved; I hope he will be available if/when i need service in the future.

Jay Janks is a great advisor. Listens to all of your concerns and gets the job done. This service center is easy to schedule with and has loaner vehicles ready!