Got oil change and tire rotation for my 2018 Clarity done yesterday. Great service and very knowledgeable service techs that explained the service status and recommendations.

5 Stars – Exceptional Service and Genuine Care I recently brought my car to First Texas Honda for service shortly after passing 36,000 miles. There was a complication related to a prior service visit at another Honda dealership, which could have led to an unexpected expense. I reached out to Jason Kelly, the service manager at First Texas Honda, and he stepped in immediately. He listened to my concerns, took ownership of the situation, and worked directly with the other service center to resolve everything smoothly—at no cost to me. I've always been satisfied with the service here, but this experience truly exceeded my expectations. Jason's support made me feel like a valued part of the First Texas Honda family. Thank you again, Jason and the team!

My experience with First Texas Honda has been nothing short of a headache. Sure the facilities are clean and well kept and it is a well known dealership, but the sales team that I encountered left a sour taste in my mouth. I found a used vehicle with low miles that I was interested in, so I came in for a test drive. Only 3 minutes into the test drive the A/C stopped blowing cold air. I mentioned this to my assigned salesperson, Brandon Lukenbill, and he informed me that he knew about the issue and so did the service team, but that they had not gotten around to diagnosing or repairing the issue. That was red flag number one. I decided to give Brandon and FTH the benefit of the doubt that it had not been serviced yet since it was a new listing and asked for the price breakdown of the vehicle. The next day I reached out to Brandon to see if a diagnosis had been made and he told me no, but that I could expedite the process by putting down a $500 deposit; this was red flag number 2. I let him know that I did not feel comfortable putting a deposit down on a vehicle with an undiagnosed issue -- especially an A/C issue in Texas with summer right around the corner. Throughout this whole process Brandon was vague in his responses to my questions about the repairs and possible warranty coverage of any said repairs (said repairs being just a fluid top off and recharge of the system; not a full fix of the issue); red flag number 3. With the way Brandon responded to my concerns it worried me that there were others issues with the car that he was not telling me just for a quick sale. After a whole lot of back and forth I realized that the car wasn't worth the headache and the probable repair that would be put on my plate in the middle of the summer instead of a quick fix at the dealership before purchasing the car. I let Brandon know that I was no longer interested and was taking my business somewhere else. A couple of peaceful days go by and I received an unwarranted text from the sales manager, Tyler, asking if I needed "reassurance" on the A/C repair to move forward with the purchase after I had clearly stated I did not want to give FTH my money (red flag #4). Tyler continued to explain to me how an A/C works and doubled down on the fact that they added enough coolant to the system that the issue wasn't being triggered anymore (obviously a temporary fix to get me to buy the car); red flag number 5, if you were counting. The sales team that I encountered are clearly only concerned with selling vehicles under any means necessary, and not about client satisfaction, unlike the Subaru dealership down the road. If you want to be patronized and upsold on a damaged car then First Texas Honda is your place!

I was a walk in with an issue and they fixed it. I’m pleased.

Got service done at first texas and half Holden as a service advisor. He was awesome and made the whole experience so easy and smooth! Explained everything really well and was very kind and professional! 10/10 recommend Holden and First Texas Honda!

Service personnel are great, but they only had one person working the loaner car desk during g morning rush. Very frustrating to see that the dealership isn’t setting up their own employees for success.

Always quick and professional. Sent video to confirm possible repair. Also have free barista coffee bar. Been coming here for 8 years for both family cars. Awesome place

Drove in for minor repair on a Thursday but they were 24-48 hrs behind schedule and could not do the diagnosis until Monday morning. But they were able deliver the fully repaired car by Monday afternoon. The availability of the loaner car over this period was a great boon for me meanwhile. The service was great.

Got an oil change yesterday and I was in and out in about hour and a half. I was very pleasantly surprised.

Bradley O'Conner was my service advisor and did a wonderful job. He made the process feel seamless and provided great care!

Beware Financing dept add-ons! They snuck in a $3K Alpha Warranty without asking me if I wanted it or giving me any info about it. Day after I signed the financing contract I noticed the additional charge I didn’t agree to. The Finance Manager who put together the paperwork apologized and said he would definitely get that charge removed within two months. It’s been four months now and I’m still paying interest on their mistake. I see other similar complaints about this dealership on other sites also. I recommend avoiding them to be safe.

The lot was very clean and had a fabulous snack bar. Our salesperson was very nice and attentive. Everyone we spoke to was very kind and helpful. It took a long time but overall I was happy witht he purchase.